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Campeonbet Casino - Didn't get my freespins

Complaint Info
Disputed casino Campeonbet Casino
Reason Bonus not given
yenaka Portugal
Posted on November 13, 2019

hello,i received a email from campeonbet(casino) to vote for them take print and contact support for the freespins(100) so i did,i voted take prints and then went to chat that (as always) was offline,as i saw no one works in chat service,i sent the required prints via offline message....and still no i went to the chat after awaitng a lot (at least today they were working) the girl in chat told me promotion was over,i explain that i did the promotion on time,sent via offline ,on time ,only went today to chat cause no one answer the message a sent....and then she starts tell me is not time(not over the promotion) is technical issues,and then tries me to vote for another promo to get the this just a awful ...."come vote for us so we can win and in the final you dont get nothing" oh didnt work vote again for us and maybe you get freespins!!! They are trading freespins for fictional spins

Posted on November 13, 2019


Thank you for your message.

We would like to inform you that the reason we did not provide to you the free spins for the specific promotion, was that until you contacted us the promotion has expired.

We offered you from the beginning the same amount of free spins of another promotion and specifically the one regarding this forum's voting phase for Best Online Casino.

All you have to do is vote us on this forum and send us the screenshot.

Moreover , according to Term 13 of the specific promotion you are referring to " We reserve the right to amend/modify the terms and conditions of this promotion, extend or reduce its duration, alter the prizes or even cancel the promotion in full."

@AskGamblers please resolve this complaint.

Thank you in advance.

Best Regards,

Posted on November 13, 2019

Upon all the information and detailed explanation on behalf Campeonbet Casino management within their latest post, AskGamblers Complaints Team may confirm and justify the casino actions. AskGamblers Casino Complaints Team must observe that the player, unfortunately, has not provided needed info that could back up their claim, which could show without any doubt that promotion had been claimed while it was active.

Based on the above, AskGamblers Complaints Team has no other choice but to close the complaint by Rejecting it.

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