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Golden Star Casino - Giving me the run around with payment and verification

RESOLVED
Ernest Kiac Slovakia
posted on September 13, 2017.

Dear Sir or Madam,

I was player of casino Goldenstar. Playing here and deposited 500EUR. I was playing black jack, not a roulette as they state. Simply I played 2 hands both for 250 EUR while one of them was losing and second one was winning. This way I returned back to my original 500EUR balance.
They say I was playing roulette but let them explain how could I get back to my 500EUR with single spin?! Nonsense!

I requested withdrawal which was 2 times denied. First one was denied because I did not know what docs. They need from me so I went to live chat. They told me they need my selfie with ID, and I did upload that documents on their site. After review my account was verified with this Doc.

I requested withdrawal 2nd time. Now they rejected that I should to play my deposit 3 times. Defending themselves to money laundering.
When I told them anti money laundering required only 1 rollover they changed their mind and told me it is in their T&C to wager deposit 3 times or I have an option to pay banking fees associated to my deposit and withdrawal.
This one gives sense and I agreed to pay fee until they told me to pay 10%?! I asked them for what and they believe they paid 10% in banking fee so I ask them to clarify and they could not find reason. Later they said in reply to my review that it will be 5% and so 10% was mistake by support agent?!

I agreed to pay 5% but suddenly they asked me to do from me a goat to send them my selfie with ID and paper notice "Hi Goldenstar" isn’t it sick when my normal selfie was approved just 24 hours before?! I asked them for leagal pupose they ask for me holding paper Hi Goldenstar - Failed to answer to me.

Please can you check with them and help me to solve this disgusting issue with even more unfriendly casino?

Many Thanks!
Customer

posted on September 14, 2017.

Dear Ernest,

Sorry for any inconveniences caused,
But we need to kindly ask you to upload additional selfie of yours , we do that in terms of security, just to verify your identity and be sure that you are the real player
After the moment you have uploaded the requested documents, you will be able to withdraw

Sorry once again for any inconveniences caused and thank you for the understanding!

Best Regards, GoldenStar Casino Team

Ernest Kiac Slovakia
posted on September 14, 2017.

Dear Sir or Madam,

I did send you my selfie with ID next to my face which has been approved by you.

Can you tell me single reason why you think I am not real player?

Also why you ask me to hold note which is only attempt to bully me as you have my normal selfie holding ID already.

Can you prove I am not real player you want to say?

Thank you.
Please explaint.

Ernest Kiac Slovakia
posted on September 14, 2017.

Dear All,

I am happy to confirm this painful issue has been concluded with payment however I was announce to be unwelcome to take any more action which I gladly agreed.

Thank you for understanding and wishing all the best in the future customers! (after the experience, rather be careful)
Customer

AskGamblers
posted on September 14, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.