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Bovada Casino - They won't let me withdraw 4500

UNRESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 4500

COMPLAINT REFERRED BY AGCCS PARTNER

Freespins Aktuell

Referred Complaints
Posted on February 2, 2023

My name is <full name removed>

My Bovada profile is <removed>. I was referred by a friend <full name removed>. This is the first time ever that I open with Bovado,

I made a 500 bitcoin deposit, Even send them my picture, the same one here, been playing, and had no problem until I try request 4500.00 and I left 1500. 00 to play with. I played some games and made wagers until I try to back in for the 3 o clock game. That’s when I could get back in, I didn’t know why I couldn’t get back, I just keep on trying. No luck.

I try using another phone and couldn’t get back in. Until I try to get to the chat line. And that’s what has happened., Ask them why. Didn’t tell me anything not what’s so ever. Just wait till u get an email. I was so furious, I end up breaking my phone, it’s been 6 days now and they kept telling me the same thing wait wait. And still not telling me anything.

Posted on February 3, 2023

If they don’t respond, what happens then what we need to do then

Posted on February 3, 2023

This what I been doing. Contacting very much, last email I thought , it was done that I needed was give the my bday and pin to start again, I was wrong , they said it was still under review, that I had to wait , but they email saying it verified with my bday and pin. Why would they email that if they know I couldn’t , I’m just talking to a computer ghost , this is how they scam folks out of their money. Like a said. I would understand that u could still play but not withdraw until the review is over. But no. That’s why I think I been scam

AskGamblers
Posted on February 3, 2023

Dear @Lilysendeuane,

Kindly note that should the affected casino operator fail to respond to your complaint within the allocated timeframe of 96 hours, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. Should the complaint gets closed as Unresolved, due to the lack of communication from the casino, kindly note that you will be able to reopen it up to two times more.

Posted on February 3, 2023

Is there anything else that we could do for this matter. Report this to the commissioner or federal authorities or something. What else in this matter. I feel like this is how I got scam

Posted on February 4, 2023

I read some of the complaints they said they talked to customers services , how do they get into touch with them by talking I call and their phone doesn't work what number are they tailing boutique please can u get the number if anyone knows ty

Posted on February 7, 2023

Hi there LILYSENDEUANE. We apologize for the delayed response with getting back to you here. We've confirmed we've received the requested documents to aid in your account review, however; this review is still ongoing presently. At this time we are unable to provide a timeframe as this is dependent on what's revealed during the review but once it's completed you will be notified via email. We appreciate your continued patience and understanding.

You may follow this process outlined here to get in contact with our Customer Service team https:­//w­ww.b­ov­ada.lv­/he­lp/­com­mon­-fa­q/h­ow-­do-­i-c­ont­act­-cu­sto­mer­-se­rvice

Posted on February 7, 2023

I have received an email saying that I’m verified, but why I’m being reviewed, that’s was the case right, but now I have to wait more time, I don’t understand the meaning of being verified in the first place. That’s was the reason. And now that I am. I’m still not able to get any answers from u guys or no solution, how much more time this will take. I never experience this never ending n my life I had to go though this hassle, never. It’s said right there I’m verified now. And still u guys find another excuses

Posted on February 8, 2023

We appreciate your continued patience and understanding while your account review is completed. Once completed, we will provide additional updates via email.

AskGamblers
Posted on February 11, 2023

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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