Failed to close my account and I have lost 886 due to their negligence

Dear AskGamblers Team, I am submitting this complaint against Boomerang Bet regarding a delayed withdrawal that has not been processed. Account Details:< personal details removed >Transaction Details: Withdrawal Amount: 60,000 HUF Date of Request: May 20, 2026 Payment Method: Visa. The Issue: My account is fully verified, and I have completed all the necessary KYC procedures without any issues. I requested a withdrawal of 60,000 HUF to my Visa card on May 20, 2026 . However, the money has still not arrived, and the transaction remains stuck as pending. I chose to play at Boomerang Bet because of their high reputation and official partnership with AC Milan, so I expected a professional financial service. Unfortunately, I have contacted the casino's customer support multiple times, but I only receive generic, automated replies asking me to wait, without any specific timeline or real explanation. I kindly ask the AskGamblers team to intervene and help me resolve this issue so I can finally receive my funds. Thank you for your time and assistance. Best regards, < full name removed >

I requested a withdrawal of 88 Euros on April 22nd and was informed that it would take up to 96 hours.

As of the 28th, the withdrawal has not been processed, and all the live chat representatives have only offered promises to expedite the process, showing no improvement.

Although this is my first withdrawal request, it is not my first deposit, so I have not received any bonuses, nor are there any remaining verification steps on my account.

I feel extremely bad that a withdrawal of just 88 Euros is being delayed for nearly a week without any clear reason, despite the casino clearly stating that it would take up to 96 hours.

Please resolve this as soon as possible.

I deposited €300 on the Boomerang website, made a profit, and reached a balance of €3,211 on my account.

On March 31st, I submitted a withdrawal request of €500.

Immediately after that, they disabled my access to my account on their website. They did this without any notice or explanation.

On April 2nd, I sent them an email asking, “What is happening with my account and my funds, and why can I not access my account?”

I received no reply, so I sent another message on April 5th with the same question.

On April 6th, I finally received a response from them. In that message, they requested that I provide documents. This means they only responded a week after I submitted the withdrawal request, asking for documents, and a week after they had blocked my access to my account without any prior notice or explanation.

On April 8th, I submitted the requested documents.

Since I received no update from them for 5 days after submitting the documents, I sent additional messages on April 13th and 14th.

I finally received another message from them on April 21st, in which they again requested documents—the same ones I had already sent—along with additional payment verification.

Of course, I will provide everything they request regarding documentation. However, I replied to their last message asking what exactly they want me to submit for payment verification, and pointed out that I have already sent the requested documents. Who knows when I will receive a response from them?

I earned my winnings fairly, but this kind of behavior from the website toward its users from the moment a withdrawal is requested—now lasting 23 days at the time of writing this complaint—should simply be unacceptable. That is why I hope that platforms like AskGamblers can help protect users’ rights.

Attached to this complaint are screenshots of my communication with them to document everything I have stated above.

Its been over 96 hours(4 full days) I've been waiting for my withdrawal to be processed. their t&c's say it will be processed within 96 hours which is already crazy compared to the rest of the industry.

And now its over 96 hours. I keep asking their support team and they keep saying sorry sorry there is a delay and no response or help. Ridiculous. avoid using.

Once again, this Betting house is delaying the payments on purpose.

They have in their Terms and Conditions that they pay in 96 hours; those 96 hours already passed, and they don't pay, don't answer my e-mails, and they just ignore.

It's a bad house to play in; be careful. I have a withdrawal from 19/11, and they still haven't paid

Hello everyone,

I'm a father of three children who've been addicted to sports betting and casinos for over 15 years. Gambling has ruined my life, and I'm trying to get out of it.

After seeing that the Boomerang-bet site is highly rated on social media and websites, I decided to register on March 24, 2025, still with this damn idea of ​​recovering my colossal losses.

On March 29, just a few days after losing over €1,000, I decided to call it a day and clearly told the site via chat and email that I wanted my account permanently closed due to gambling addiction. The site immediately closed my account. However, being weak-minded and a compulsive gambler, I requested that Boomerang reopen the site and wondered if I was really responsible. However, the general conditions stipulate that the reopening of an account for someone addicted to sports betting and casinos cannot be allowed. They reopened my account anyway, and from March 30th to April 5th, I lost another 945 euros!!

They know perfectly well that I'm a compulsive gambler and a big loser who can't control himself.

On April 7th, 2025, I asked the casino why they reopened my account. They told me it was because I asked them, but they should never have let me get close to the hell of gambling again!!

Today, I'm requesting reimbursement for the losses between April 30th and 9th, i.e., 945 euros, an amount I would never have lost if they had kept my account permanently closed.

Boomerang-bet0101.com is a respectable, reliable site, and I'm sure they will demonstrate professionalism, responsibility, and humanity when dealing with a man who is sick of gambling.

Thank you all.

So I did withdrawal at 9.4.2025, and today 13.4.25 it was cancelled, due to technical reasons as their chat operator said, the chat operator guided me to do another withdrawal but when i were going to i noticed they had blocked my ability to do withdraw and they give none explanation or reason for that.

Also there is no any need to document verification as they said in the chat.