You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Jackpot City Casino - Bonus not honoured

UNRESOLVED
llevi Canada
posted on July 16, 2015.

Hi, I received a bonus in the mail yesterday from Jackpot City Casino. The title was called "Psst…You've Got a Bonus". It was for a 90% Match Bonus up to $150. The expiry date on this promotional letter says "Offer expires 23/08/2015. Before I made my deposit of $100 I contacted LIVE CHAT to enquire as to how I claim the bonus as I did not see anything on the website. The letter simply told me to sign on to the website and make the deposit. I didn't want to chance that so that is why i contacted LIVE CHAT. The person at LIVE CHAT told me that it wasn't valid as it was no longer in effect??!! I pointed out to them that that didn't make any sense as I had only received the letter yesterday and that it has an expiry date of AUg. 23, 2015. I waited for a response and nothing came. I then advised them that I intended to submit a complaint as this was clearly a very dishonest and fraudulent promotion if they were not going to be honouring it.

AskGamblers
posted on July 16, 2015.

Dear @llevi ,
Any update regarding your complaint?
Thank you.

llevi Canada
posted on July 19, 2015.

No, i have not received any further correspondence from them. I simply ended my LIVE CHAT with them by advising them that I would be submitting a complaint. I have the promotional piece of mail still if you'd like to see it.

By subscribing you are certifying that you are over the age of 18.

Sign up for +420 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.