Jackpot City Casino - Bonus not honoured

llevi Canada
posted on July 10, 2015.

Hi, I received a bonus in the mail yesterday from Jackpot City Casino. The title was called "Psst…You've Got a Bonus". It was for a 90% Match Bonus up to $150. The expiry date on this promotional letter says "Offer expires 23/08/2015. Before I made my deposit of $100 I contacted LIVE CHAT to enquire as to how I claim the bonus as I did not see anything on the website. The letter simply told me to sign on to the website and make the deposit. I didn't want to chance that so that is why i contacted LIVE CHAT. The person at LIVE CHAT told me that it wasn't valid as it was no longer in effect??!! I pointed out to them that that didn't make any sense as I had only received the letter yesterday and that it has an expiry date of AUg. 23, 2015. I waited for a response and nothing came. I then advised them that I intended to submit a complaint as this was clearly a very dishonest and fraudulent promotion if they were not going to be honouring it.

posted on July 16, 2015.

Dear @llevi ,
Any update regarding your complaint?
Thank you.

llevi Canada
posted on July 19, 2015.

No, i have not received any further correspondence from them. I simply ended my LIVE CHAT with them by advising them that I would be submitting a complaint. I have the promotional piece of mail still if you'd like to see it.