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Bodog Casino - Payout is delayed

RESOLVED

Complaint Info

Disputed casino

Bodog Casino

Amount

$ 7800

Posted on November 27, 2021

Hi I made a wire transfer withdrawal from bodog on October 22nd, it’s far past the 10-15 business days timeframe that they suggest I should have received the payment. I have followed up with my bank statement as proof that I don’t have the funds yet and they still won’t provide me with an answer as to where the funds are. I have spoken to customer service numerous times and they keep telling me it’s under a review which has been on going for over a week now, where they said they now have to get the provider to do a review. The amount is $7800. I put in more than that to begin and there’s never been an issue in them accepting my deposit. If you are able to help me find a solution to this problem I would be so grateful.

Posted on November 29, 2021

Hi JOEF213,

We have reached out to our payouts team and there is an active investigation for this transaction; we will let you know as soon as there is an update. We appreciate your patience and look forward to getting this resolved asap.

Posted on November 29, 2021

You guys just canceled my withdrawal, and I’m also locked out of my account now. So how do I go about withdrawing these funds?

Posted on November 29, 2021

Hi JOEF213,

There was indeed an issue with the withdrawal and the request was canceled and is being re-processed today. We will provide an update once it has been processed as well as a timeframe for which you can expect the funds to be credited to your Bank Account.

Posted on November 29, 2021

Hi,

Thank you for that update. How will I receive confirmation?

Posted on December 1, 2021

Hi JOEF213,

We can confirm that the payout was reprocessed on November 29th and you should receive it at the latest by the end of next week.

Posted on December 3, 2021

This clam I’m happy to say has now been Resolved!

AskGamblers
Posted on December 3, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.