Complaint #2 Bluffbet Casino

Bluffbet withdrawal rejection

By Ali K.

1 year ago

Message on forum

This casino is rejecting my withdrawal of 540€ with no good reason.

All my documents were approved but they still rejected it, and answered that my complaint was transferred to the "relevant unit".

Same answer every time and no explanation why it is rejected.

They have answered a couple of times that the transaction should be completed within 24 hours but still get a rejection

Disputed Casino Bluffbet Casino

Reason Delayed payment

Amount €540

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear Bluffbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

1 year ago

Dear Bluffbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Bluffbet Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $2,282

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Bluffbet Casino Complaints

See all complaints for this casino

Verification issues on website

I have been trying to get verified on this casino for over 3 days and customer support only responds with copy paste replies.

In order to withdraw, you need to have your name and birthday registered on the account. The issue is that upon registration they do not ask you to fill out all the information.

Now I am trying to withdraw my funds, and as soon as I enter my name and birthday, it says "form validation failed". I reported this to them and they claim everything was okay and just to use another browser.

I have attached a picture of the error.

Today I tried, and I couldn't even load the payments page on my profile anymore.

Resolved

ID card verification issue

Hi there, I am currently stuck in the verification process as they aren't accepting my ID card documents. On the front picture it shows a passport, so I tried that. It said "that is a passport, please upload a valid identity card". So I tried my driver's license, again it said "that is a driver's license, please upload a valid identity card".

Here in Alberta, Canada, it is against the law to carry both a driver's license and an ID card. I have sent formal emails to the bluffbet team regarding this and the only responses I have received have been unhelpful copy/paste responses. I also reached out to the verification team themselves and they told me they couldn't do anything about it, and to ask bluffbet if there were any alternatives...

I once again asked bluffbet and they responded saying the copy/paste basic responses again that are unhelpful. (e.g., please make sure it is taken in good lighting, make sure you are submitting an ID card, etc...)

I have $9000 in winnings sitting on their website that I am unable to withdraw unless this is resolved. Please help, thanks!

Resolved

$9,000