Complaint #11 Bluffbet Casino

Verification issues on website

By Omar B.

1 year ago

Message on forum

I have been trying to get verified on this casino for over 3 days and customer support only responds with copy paste replies.

In order to withdraw, you need to have your name and birthday registered on the account. The issue is that upon registration they do not ask you to fill out all the information.

Now I am trying to withdraw my funds, and as soon as I enter my name and birthday, it says "form validation failed". I reported this to them and they claim everything was okay and just to use another browser.

I have attached a picture of the error.

Today I tried, and I couldn't even load the payments page on my profile anymore.

Disputed Casino Bluffbet Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

6 months ago

Dear @drunk85fun,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bluffbet Casino

• Representative

6 months ago

Thank you for reaching out and sharing your experience.

We’ve reviewed your case and found that your account verification was initially delayed because some personal details (like your full name and date of birth) were missing. These details are required for our KYC Team to complete the verification process.

Once the information was updated, your documents were successfully reviewed, your verification was approved, and your withdrawal was processed shortly after.

We’re happy to see that the issue has since been resolved and that your withdrawal was completed successfully. We truly appreciate your patience and apologize for any inconvenience caused by the initial delay.

If you experience any further issues or have questions about your account, please don’t hesitate to reach out, our team is always here to help.

Kind regards,

BLUFFBET Team

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per Bluffbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear Bluffbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bluffbet Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $2,282

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Bluffbet Casino Complaints

See all complaints for this casino

ID card verification issue

Hi there, I am currently stuck in the verification process as they aren't accepting my ID card documents. On the front picture it shows a passport, so I tried that. It said "that is a passport, please upload a valid identity card". So I tried my driver's license, again it said "that is a driver's license, please upload a valid identity card".

Here in Alberta, Canada, it is against the law to carry both a driver's license and an ID card. I have sent formal emails to the bluffbet team regarding this and the only responses I have received have been unhelpful copy/paste responses. I also reached out to the verification team themselves and they told me they couldn't do anything about it, and to ask bluffbet if there were any alternatives...

I once again asked bluffbet and they responded saying the copy/paste basic responses again that are unhelpful. (e.g., please make sure it is taken in good lighting, make sure you are submitting an ID card, etc...)

I have $9000 in winnings sitting on their website that I am unable to withdraw unless this is resolved. Please help, thanks!

Resolved

$9,000

Bluffbet withdrawal rejection

This casino is rejecting my withdrawal of 540€ with no good reason.

All my documents were approved but they still rejected it, and answered that my complaint was transferred to the "relevant unit".

Same answer every time and no explanation why it is rejected.

They have answered a couple of times that the transaction should be completed within 24 hours but still get a rejection

Resolved

€540