Withdrawl wont get approved

Dear AGTeam,

I am writing to seek immediate assistance regarding an issue I encountered with Blueleo. I am reaching out to you for guidance and support in resolving the following concerns:

I made a €30 deposit on June 14th and submitted a withdrawal request on June 15th. I also provided all the required documents for Know Your Customer (KYC) verification. While most of my documents were accepted, my proof of address was initially declined. However, I quickly provided two alternative documents, both of which were accepted according to the website's status update.

I received a confirmation email stating that my KYC verification was completed. However, shortly after, I received another email canceling my withdrawal request and instructing me to contact the Support Chat for further assistance. Unfortunately, my attempts to resolve the issue through the Support Chat have been unfruitful. The responses I received were inconsistent, with representatives being unaware of the reason for the delay or suggesting that my withdrawal is pending due to incomplete KYC verification, despite the confirmation email I received.

I kindly request your guidance and assistance in addressing the following matters:

1. Resolving Withdrawal Issue: How can I ensure that my withdrawal request for €100 is promptly processed and accepted by Blueleo?

2. Expedited KYC Approval: Is there any way to expedite the approval of my KYC verification, considering I received confirmation that it was completed?



I would greatly appreciate any insights or suggestions you can provide to help me navigate this frustrating situation. I want also to explain that i want to open a complaint on AG since i havent got any Help from the Support and this is my last way before i need to contact authoritys.

Thank you for your prompt attention to this matter.

PS: I have for all issues Screenshots for proof