Complaint #5 BlueLeo Casino

Withdrawal menu software issues

By Douglas E.

3 years ago

I've spent over 20 days trying to get 200 AUD out of blue leo casino, and I seem to be going from one software issue to another, with the poor communication with cha, relaying coming and going messages to the financial department.

My main complaint is: I've emailed to speak with a manager about technical software issues twice and only had a reply from a chat representative Solana, 6 days ago. After getting frustrated over such a long backwards and forwards, I would really like for a manager to look into this.

I will show emails and account balances attached!

I'm on my third lot of software errors because this all started back in January, with email software issues, then it went onto withdrawal menu software issues.

What I would like the manager to look into this. I spent 17 days trying to get mifinity to work with software issues then they removed that withdrawal option and now there's only bitcoin, when in there terms it requires me to withdraw with my deposit method which was mifinity.

Disputed Casino BlueLeo Casino

Reason Software glitch

Amount $200

Discussion

AskGamblers

• Support Team

3 years ago

Dear BlueLeo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BlueLeo Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $121

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BlueLeo Casino Complaints

See all complaints for this casino

Withdrawl wont get approved

Dear AGTeam,

I am writing to seek immediate assistance regarding an issue I encountered with Blueleo. I am reaching out to you for guidance and support in resolving the following concerns:

I made a €30 deposit on June 14th and submitted a withdrawal request on June 15th. I also provided all the required documents for Know Your Customer (KYC) verification. While most of my documents were accepted, my proof of address was initially declined. However, I quickly provided two alternative documents, both of which were accepted according to the website's status update.

I received a confirmation email stating that my KYC verification was completed. However, shortly after, I received another email canceling my withdrawal request and instructing me to contact the Support Chat for further assistance. Unfortunately, my attempts to resolve the issue through the Support Chat have been unfruitful. The responses I received were inconsistent, with representatives being unaware of the reason for the delay or suggesting that my withdrawal is pending due to incomplete KYC verification, despite the confirmation email I received.

I kindly request your guidance and assistance in addressing the following matters:

1. Resolving Withdrawal Issue: How can I ensure that my withdrawal request for €100 is promptly processed and accepted by Blueleo?

2. Expedited KYC Approval: Is there any way to expedite the approval of my KYC verification, considering I received confirmation that it was completed?

I would greatly appreciate any insights or suggestions you can provide to help me navigate this frustrating situation. I want also to explain that i want to open a complaint on AG since i havent got any Help from the Support and this is my last way before i need to contact authoritys.

Thank you for your prompt attention to this matter.

PS: I have for all issues Screenshots for proof

Unresolved

€100