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Betzest Casino - Payout delayed over 4 weeks

REJECTED
Complaint Info
Disputed casino Betzest Casino
Reason Delayed payment
Amount kr 23528
Posted on January 24, 2019

I have an account with Betzest.

After playing in November I made up a balance of 33 829 SEK.
On the 3rd of December I requested a withdrawal of 1000 EUR, which was paid out on Dec29th. The remaining 23 528 SEK was requested on December 21st, but has still not been paid out as of Today, 22nd of January. The support claims it will be available "in a couple of days" every time.
The verification process/KYC is finished without any issues and there are no bonus requrements necessary.

AskGamblers
Posted on April 18, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on July 8, 2019

This complaint has been reopened due to the declared willingness on behalf of Betzest Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on July 8, 2019

Dear Sir,

I hope you are well,

Kindly note that yours it is a sports book issue,

Nevertheless i investigated the case and you have to make another withdrawal request,

Your balance is intact,

Kind Regards,

Casino Manager

AskGamblers
Posted on July 8, 2019

AskGamblers Complaints Team has been provided with evidence from the casino management where it became clear that this case is referring to Sports Betting and has nothing to do with casino related matters.

As per the AskGamblers Casino Complaints Service Guidelines https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines we are dealing only with casino related complaints and therefore, this case is being rejected. Further assistance on this matter could be requested from the relevant regulatory body.

AskGamblers
Posted on August 26, 2020

AskGamblers Complaints Team has been provided with evidence from the casino management where it became clear that this case is referring to Sports Betting and has nothing to do with casino related matters.

As per the AskGamblers Casino Complaints Service Guidelines https://www.askgamblers.com/complaint-guidelines we are dealing only with casino related complaints and therefore, this case is being rejected. Further assistance on this matter could be requested from the relevant regulatory body.

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