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Betzest Casino - 34 days delay in payment and blaming it on technical issues

RESOLVED
Posted on 02 January 2019

I made a withdrawal of 2425 Euro on 26th November (34 days ago) and was told that I will receive my winnings in 3-5 days. Since my account was verified I contacted them and they told me that due to some technical issues the payment was delayed.

I contacted them again but they told me that the finance department is responsible for this case and that they will contact me through email (however this never happened). Every time I contacted them since I was told to contact [email protected] and never got any response.

It has been 34 days without any payment. Please me out.
Thanks in advance Askgamblers-Team.

AskGamblers
Posted on 11 January 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on 17 June 2019

This complaint has been reopened due to the declared willingness on behalf of Betzest Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is reluctant to give these old cases one more chance for a successful resolution.

Posted on 17 June 2019

Dear Sir,

Thank you for your complaint,

Kindly note that the payment was effected in January,

We are very sorry for any inconvenience caused,

The site is under new management and these kind of issues, from now on, will be resolved within a well defined time frame.

Kind Regards,

Casino Manager

AskGamblers
Posted on 17 June 2019

Dear @bosan999,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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