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Betzest Casino - 34 days delay in payment and blaming it on technical issues

UNRESOLVED
bosan999 Germany
Posted on January 2, 2019.

I made a withdrawal of 2425 Euro on 26th November (34 days ago) and was told that I will receive my winnings in 3-5 days. Since my account was verified I contacted them and they told me that due to some technical issues the payment was delayed.

I contacted them again but they told me that the finance department is responsible for this case and that they will contact me through email (however this never happened). Every time I contacted them since I was told to contact [email protected] and never got any response.

It has been 34 days without any payment. Please me out.
Thanks in advance Askgamblers-Team.

AskGamblers
Posted on January 11, 2019.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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