Complaint #6 Betswap Casino

investigated for 3 years

By gruzakon55

1 year ago

Hi. I encountered a problem with this bookmaker, namely, it does not calculate bets. The amount of money is 565 dollars. I made two bets on football, one of them with odds of 1.35. Several days passed and the bets remained uncalculated. I wrote to the support chat, they replied that I should wait up to 3 years. They suspect the game of dishonesty. I decided to google reviews of this bookmaker, and realized that I was not the only one. All their bets that win are dishonest, and are investigated for 3 years. This is a disaster. Do not make a deposit in this bookmaker. It is a one-sided game, only so that you lose your money, if you win, they will check your bets for 3 years. In general, another bookmaker scam.

Disputed Casino Betswap Casino

Reason Verification issues

Amount $565

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

After careful consideration and evaluation of the situation at hand, it has been determined that due to the inability of Betswap Casino to provide a clear timeframe for the conclusion of the ongoing investigation, and taking into account the significant duration of time that has already transpired, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Betswap Casino to request a reopening of the complaint, once the investigation has been concluded.

gruzakon55

1 year ago

my complaint should remain unresolved until these scammers give me my money!!!

Betswap Casino

• Representative

1 year ago

Dear AskGamblers Team,

Thank you for following up on this case.

As previously stated, this particular event is currently under formal investigation by third-party integrity monitoring agencies and relevant federations due to potential match-fixing concerns. As a regulated platform, Betswap.gg is required to comply with these ongoing reviews, and bet settlements cannot proceed until an official conclusion is reached by the responsible authorities.

Since this process is handled externally and is not within our control, there are no further updates we can provide at this time. We understand that the timeframe may be frustrating; however, these investigations are industry-standard and necessary to ensure fair play and compliance with regulatory requirements.

Given that we cannot expedite or alter the resolution timeline, we respectfully request that this case be marked as pending external resolution rather than unresolved, as the delay is due to compliance measures beyond our discretion. We remain committed to updating both the player and AskGamblers as soon as we receive an official decision from the investigating parties.

Thank you for your understanding. Please let us know if any additional information is required.

Best regards,
Betswap.gg Compliance Team

AskGamblers

• Support Team

1 year ago

Dear Betswap Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Betswap Casino Complaint Stats

Resolved 3 / 5

Avg. Amount $1,044

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Betswap Casino Complaints

See all complaints for this casino

Account Blocked or Closed and My Account Balance Funds Unreturned

Hi,

< personal information removed >

I had an active account Balance of more than 100,000 INR in my Betswap account. All of a sudden my account was blocked or closed by Betswap without notifying me.

I have not claimed any kind of Bonus/Offers from the company.

I and my family members do not hold any multiple accounts with the company.

I have reached out for help on the Live chat support and also asked to inform me whether they are going to return me back my funds or not. But I have not received any response from them on my email regarding my available funds which has still not been returned by the Betswap Company.

As I have been helpless and tried all support options online, I now hope Askgamblers platform helps me get back my hard earned funds at least from the Online casino company.

I would like to thank you for your prompt attention to this matter.

Sincerely,

< full name removed >

Resolved

$27

Calculation bets investigation up to 3 years

Hello everyone, I need help, in September 2024 I registered with the bookmaker betwap and made a deposit. I played different matches, placed bets and at a certain point some bets became unsettled. I waited, they still haven't been calculated, six months later my account balance became negative, they can't help in the chat, they say that the provider suspects certain games, is it normal to check bets for 6 months? I ask for help to solve the problem because the bookmaker itself is in no hurry to solve it. In the chat the bookmaker said that you have to wait 3 years. They're crazy, in 3 years this bookmaker will disappear with all the money. I have waited long enough, 3 years is outrageous, provide me with some proof that there is at least some minimal investigation by special agencies on these games where you gave a refund. And so these are just words, today they can also not calculate any rate that is inconvenient for them and say that the investigation will take 3 years. Scammers

Unresolved

$1,910

Delayed payment 2000euro

Hi, it has been 5 days since I made three withdrawals from Betswap. Two of them were 500 euros each and one was 1000 euros. The withdrawals were made using the same method as the deposit, my MasterCard. I contacted support after one day and received a response that the withdrawal had been made and had moved to the next process. I waited another day, but nothing happened. I asked support again what was happening with my case. This time I was told that there was a technical issue with the withdrawal, but they were working on it and I just needed to wait for it to be resolved. Another day went by, and I wrote to support again, but received the exact same response: "We have a technical problem, but we are waiting for a response from the finance department." Now it has been 5 days and I have not received any withdrawals and I keep getting the same response every time I contact support. This is not acceptable as they market their withdrawals as immediate.

This is the latest answer from the support.

"Hello Andreas, the payments team is working hard to fix this issue but we are facing some technical difficulties with bank account transfer hence the long delay. We sincerely apologise for the inconvenience but we are working hard to fix this as soon as possible."

Thank you!

Resolved

€2,000

500 euro no payment

Hello,

Could you please help me, I have a withdrawal still pending customer service told me that the transaction had been made and is still pending, and then he told me that he has a problem with the payment, the payment has not even been made otherwise it would be rejected.

I would like to receive my payment of 500 euros because the deadline has already passed and is still not processed.

Thank you

Resolved

€500