My withdrawal is delayed for 20 days

I am writing to formally raise a concern regarding my withdrawal request submitted on March 20, 2026, at 21:59:57.

I understand that processing may take up to five (5) business days. However, as of today, I have not received any updates regarding the status of my request. I have also reached out to your customer service team multiple times, but I have not been provided with any concrete proof or confirmation that my withdrawal is being processed.

Each time I contact support, I am told that I will receive an update, yet no communication has been sent to me—neither through email nor any other channel. This lack of transparency is concerning.

At this point, I would like to request a clear and immediate update on the status of my withdrawal. I also ask for proper documentation or confirmation that my request is actively being processed.

I hope you understand that the absence of updates raises serious concerns on my end. I simply want clarity and assurance regarding my transaction.

Please address this matter as soon as possible.

This is my story on BetOspin. I opened my account on BetOspin and send all verifications documents that they were asking on the 23rd January. I deposited 1000$ on the 26th January and started to bet. I did many bets and run pretty hot until I tried to make a bet on the 10th February , but they restricted the amount I could wager to around 1$. Obviously, at that moment, I asked for a withdraw of all the money in my account, 4757$.

At that point, in the week following my withdraw, everything looked fine. I can access my account and I can see that my withdraw is pending. I am going in the live chat to make sure that if they need other documents, like a proof of my deposit or whatever, I will give it to them to speed up the withdraw process.

In their General Terms and Conditions, it is written that a withdraw could take up to 5 business days. I asked for mine the day after the Super Bowl, so I could understand that it could take a little bit longer, but it's pretty simple and fast to send an E-Transfer.

Around the 20th February, this is when it started to get weird. The people in the live chat were not giving me precise answer about what was going on with my withdraw. I went into my account pretty much everyday and tried to talk with the live chat until I couldn't log into my account the 24th February.

At that moment, I sent an email to [email protected] about the situation and to ask them why my account was blocked and what's happening with my withdraw. They answered me this by email:

Following a thorough review of your betting activity, we have identified violation of our General Terms and Conditions. As a result, your account has been suspended, and any winnings associated with these breaches will not be paid.

We encourage you to review our rules, specifically Betting Rule 4. and Rule 10. which are detailed in our General Terms and Conditions. You can access them using the link below:

https://www.betospin.com/rules/en/general-terms-and-conditions/

Kind Regards,

betOspin Team

Obviously, I told them that this was surely a mistake from their part and to conduct a review of my account because I didn't break any rules that were mentioned. They never answered back after that and they never even tried to show me a proof of what was alleged because they have nothing against me. I went to play on this casino in good faith and I played on many sportsbooks or online casinos and this situation never happened to me.

I just wanna be paid the money that BetOspin owe me.

< personal info removed >

I uploaded the proofs of my 1000$ deposit and some screenshots of emails exchanged with them.

Hello

I made a deposit about 500E on 11/01/2024 right after I found this new sportsbook BetoSpin website on ASKgamblers.

I automatically received a 100% sports bonus, I played with this bonus for a while, but then I cancelled it and decided to withdraw my real balance, which after several sports bets increased to 1600e bonus and real funds are on separate accounts in this company, these are separate balances.

I did withdraw real balance 1600e ( bonus balance cancelled), but there was no place to provide data to withdraw, so this casino has no intention of ever paying anyone because in the withdraw place can only enter the amount to withdraw, cannot choose the method and address to withdraw, then they wanted documents for KYC id card + bill + selfie + selfie with generate code.

I sent everything immediately, all documents were accepted, but my withdrawal has not been processed since January 14, 2025.

I asked many times in the chat why my withdrawal was not being processed, there are agents with different names available in the chat, but it is 100% one and the same person, his answers are always identical and in the same style.

Today, January 29, 2025, I received an absurd e-mail with a made-up accusation, I actually don't know what they are accusing me of because what they sent me is just so stupid and has nothing to do with my behaviour.

I only played matches from the biggest major leagues, no surebets or anything like that, my winnings do not come from a bonus but from playing with real funds

They stole my 500e deposit + Win + I sent my documents to some fraudsters, it's a pity that askgamblers does not verify the casinos it adds to its website more because there are fraudulent websites that will never pay anyone, I am sure that Betospin has never processed anyone's withdrawal, I am now also sure that they will has no players, it only counts on random people who will read about this new casino somewhere and make a deposit, it is not possible to withdraw money from this casino.

I understand that ASKgamblers cannot verify fraudulent casinos and is a review site, but in 10 years of gaming I came across such brazen cheaters for the first time, so I had to create an account on askgamblers and write a complaint against the gambling company for the first time.