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BetOspin Casino - BETOSPIN blocked account with real funds 1600e

UNRESOLVED

Complaint Info

Disputed casino

BetOspin Casino

Amount

€ 1600

Posted on January 30, 2025

Hello

I made a deposit about 500E on 11/01/2024 right after I found this new sportsbook BetoSpin website on ASKgamblers.

I automatically received a 100% sports bonus, I played with this bonus for a while, but then I cancelled it and decided to withdraw my real balance, which after several sports bets increased to 1600e bonus and real funds are on separate accounts in this company, these are separate balances.

I did withdraw real balance 1600e ( bonus balance cancelled), but there was no place to provide data to withdraw, so this casino has no intention of ever paying anyone because in the withdraw place can only enter the amount to withdraw, cannot choose the method and address to withdraw, then they wanted documents for KYC id card + bill + selfie + selfie with generate code.

I sent everything immediately, all documents were accepted, but my withdrawal has not been processed since January 14, 2025.

I asked many times in the chat why my withdrawal was not being processed, there are agents with different names available in the chat, but it is 100% one and the same person, his answers are always identical and in the same style.

Today, January 29, 2025, I received an absurd e-mail with a made-up accusation, I actually don't know what they are accusing me of because what they sent me is just so stupid and has nothing to do with my behaviour.

I only played matches from the biggest major leagues, no surebets or anything like that, my winnings do not come from a bonus but from playing with real funds

They stole my 500e deposit + Win + I sent my documents to some fraudsters, it's a pity that askgamblers does not verify the casinos it adds to its website more because there are fraudulent websites that will never pay anyone, I am sure that Betospin has never processed anyone's withdrawal, I am now also sure that they will has no players, it only counts on random people who will read about this new casino somewhere and make a deposit, it is not possible to withdraw money from this casino.

I understand that ASKgamblers cannot verify fraudulent casinos and is a review site, but in 10 years of gaming I came across such brazen cheaters for the first time, so I had to create an account on askgamblers and write a complaint against the gambling company for the first time.

AskGamblers
Posted on February 1, 2025

Dear BetOspin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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