Complaint #2
BetFriday Casino
Withdrawal Delayed for Over Five Weeks Despite Repeated Follow Ups
7 hours ago
I am filing this complaint regarding a withdrawal that has remained unresolved for over one month.
Throughout this period, BetFriday has repeatedly requested source-of-funds documentation, including information and transaction records relating to a deposit of approximately NOK 25,000. I have cooperated with the verification process and submitted extensive documentation in response to their requests.
Despite this, I have repeatedly received generic responses stating that my case has been escalated internally and is under review. On several occasions, I have been asked for the same or very similar documentation again. I have also been informed that I would receive an update by a specific deadline, but the responses have continued to provide no substantive information about the status of my withdrawal or what remains outstanding.
Most recently, BetFriday stated that I would receive an update on Monday or, at the latest, by the end of the following week. When I followed up, I was again told that there were no new updates to share.
I understand that operators must conduct appropriate verification checks. However, I have cooperated throughout the process, and I am concerned about the prolonged delay and the lack of transparency regarding what is preventing my withdrawal from being processed.
**I am requesting that BetFriday provide a clear explanation of the current status of my withdrawal, identify any specific outstanding verification requirements, and complete the verification process and release my funds if all requirements have been met.**
I can provide the relevant correspondence, withdrawal details, and copies of the documentation submitted during the verification process.
Throughout this period, BetFriday has repeatedly requested source-of-funds documentation, including information and transaction records relating to a deposit of approximately NOK 25,000. I have cooperated with the verification process and submitted extensive documentation in response to their requests.
Despite this, I have repeatedly received generic responses stating that my case has been escalated internally and is under review. On several occasions, I have been asked for the same or very similar documentation again. I have also been informed that I would receive an update by a specific deadline, but the responses have continued to provide no substantive information about the status of my withdrawal or what remains outstanding.
Most recently, BetFriday stated that I would receive an update on Monday or, at the latest, by the end of the following week. When I followed up, I was again told that there were no new updates to share.
I understand that operators must conduct appropriate verification checks. However, I have cooperated throughout the process, and I am concerned about the prolonged delay and the lack of transparency regarding what is preventing my withdrawal from being processed.
**I am requesting that BetFriday provide a clear explanation of the current status of my withdrawal, identify any specific outstanding verification requirements, and complete the verification process and release my funds if all requirements have been met.**
I can provide the relevant correspondence, withdrawal details, and copies of the documentation submitted during the verification process.
Screenshot
