Complaint #4 BetFriday Casino

BetFriday withdrawal pending for over 2 weeks

By Paracellus

1 day ago

I've been waiting for BetFriday to process my withdrawal for over two weeks now.

I've submitted my KYC documents and cooperated with their verification process, but my withdrawal remains pending.

Despite contacting customer support several times, I still haven't received my funds or been given a clear timeframe for when the withdrawal will be processed.

I understand that verification procedures can take time, but I believe waiting over two weeks without a clear resolution is unreasonable.

I'm asking AskGamblers to help resolve this delay and get my withdrawal processed as soon as possible.

Disputed Casino BetFriday Casino

Reason Delayed payment

Amount kr220679

Discussion

84 hours left for BetFriday Casino to respond.

Paracellus

11 hours ago

Good afternoon,

Your response doesn't really address the issue here.

I've been cooperating with your KYC requests, but you keep asking for documents that are either irrelevant or impossible to obtain.

You're specifically demanding a document from a third party that simply doesn't provide it. I've already explained this, yet you continue insisting on it. What exactly am I supposed to do?

I understand that KYC is necessary, but there has to be some common sense involved. You can't just keep someone's withdrawal on hold indefinitely because they can't provide a document that doesn't exist.

The issue isn't the quality of my documents, as your response seems to suggest. It's the unreasonable requirements you're imposing.

I've already spent plenty of time discussing this with your support team, so referring me back to them isn't helpful either.

BetFriday Casino

• Representative

17 hours ago

Good afternoon,

Thank you for bringing your concerns to our attention.

We sincerely apologise for the frustration caused by the verification process and the uncertainty surrounding your pending withdrawal. We completely understand that waiting for an update, particularly when a significant amount is involved, can be concerning.

Please note that our verification procedures are standard industry requirements to fulfil our regulatory obligations and ensure account security. Depending on the review stages required, these checks can sometimes take additional time. That said, we understand the importance of clear communication, and we are sorry that you have not yet received a more substantial update regarding your status.

We would like to reassure you that we never intentionally delay withdrawals; our goal is always to process transactions as swiftly as possible once all compliance requirements have been satisfied.

In general, to help review processes move forward as smoothly and quickly as possible, we always recommend ensuring that any submitted documents:
- Show all relevant details clearly and in full, with no edges cropped or edited
- Are of high quality and fully legible
- Are provided in their original format where possible (such as official PDF statements downloaded directly from online banking)
Unclear or incomplete documentation often requires additional requests, which can extend review times.

Because this matter involves personal account information and a pending withdrawal, we are unable to discuss specific account details or verification outcomes in a public forum. If you have not already done so, we kindly invite you to reach out directly to our Customer Support team via live chat or email, and our dedicated team will be glad to assist you securely.

Once again, we apologise for the inconvenience and greatly appreciate your patience and cooperation.

Kind regards,
The BetFriday Team

Paracellus

1 day ago

Dear Askgamblers,

The total amount disputed amounts to 220,679NOK ($23,675)

AskGamblers

• Support Team

1 day ago

Dear @Paracellus,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

BetFriday Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $6,000

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Complaint Status

84h left

kr220,679

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BetFriday Casino Complaints

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Withdrawal delay and repeated verification requests

Dear AskGamblers Complaints Team,

I am requesting your assistance with a serious issue involving BetFriday, which has repeatedly prevented me from withdrawing my funds despite my full cooperation with their verification process.

For approximately two weeks, I have been trying to verify ownership of my cryptocurrency wallet. Since I use Exodus, a non-custodial wallet, the verification process was more complicated than usual. Nevertheless, I provided the requested information and documentation and did everything I could to prove that I am the legitimate owner of the wallet.

After nearly two weeks, my wallet verification was finally approved. However, instead of being allowed to withdraw my funds, I was informed that my account was subject to an internal security review.

BetFriday has provided no clear explanation of what this review concerns, how long it is expected to take, or when I can expect my withdrawal to be processed. This is particularly frustrating because I have already spent weeks complying with their verification requirements.

I understand that casinos have the right to conduct security checks and comply with their regulatory obligations. However, I believe it is unreasonable to leave a customer without a clear explanation or an estimated timeframe after they have repeatedly provided the requested documentation and successfully completed the verification process.

At this point, the lack of transparency and the repeated delays make me concerned that BetFriday is simply prolonging the process without a clear justification, hoping that I will eventually give up pursuing my funds.

I have acted in good faith throughout this process and have made every effort to cooperate with BetFriday. I am not asking them to bypass legitimate security procedures. I am simply asking them to handle my case fairly, communicate clearly, and allow me to withdraw my funds once all necessary checks have been completed.

I would appreciate AskGamblers’ assistance in resolving this matter. Specifically, I am requesting that BetFriday provide:

* A clear explanation of the current internal security review and whether any further documentation is required from me.

* A reasonable and transparent timeframe for completing the review.

* The release of my funds and the processing of my withdrawal as soon as all legitimate verification requirements have been satisfied.

I hope AskGamblers can help ensure that BetFriday addresses this complaint fairly and provides a concrete resolution rather than leaving me waiting indefinitely.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Aksel

78h left

kr35,000

Withdrawal Delayed for Over Five Weeks Despite Repeated Follow Ups

I am filing this complaint regarding a withdrawal that has remained unresolved for over one month.

Throughout this period, BetFriday has repeatedly requested source-of-funds documentation, including information and transaction records relating to a deposit of approximately NOK 25,000. I have cooperated with the verification process and submitted extensive documentation in response to their requests.

Despite this, I have repeatedly received generic responses stating that my case has been escalated internally and is under review. On several occasions, I have been asked for the same or very similar documentation again. I have also been informed that I would receive an update by a specific deadline, but the responses have continued to provide no substantive information about the status of my withdrawal or what remains outstanding.

Most recently, BetFriday stated that I would receive an update on Monday or, at the latest, by the end of the following week. When I followed up, I was again told that there were no new updates to share.

I understand that operators must conduct appropriate verification checks. However, I have cooperated throughout the process, and I am concerned about the prolonged delay and the lack of transparency regarding what is preventing my withdrawal from being processed.

**I am requesting that BetFriday provide a clear explanation of the current status of my withdrawal, identify any specific outstanding verification requirements, and complete the verification process and release my funds if all requirements have been met.**

I can provide the relevant correspondence, withdrawal details, and copies of the documentation submitted during the verification process.

78h left

kr90,000

Delaying verification and payment

Ongoing verification process with Betfriday. Approximately 6000 usd pending withdrawal.

They keep saying they are reviewing my documents and will head back to me as soon as they have new information.