Complaint #5 BetFriday Casino

Withdrawal Delayed 2 weeks

By Centipede A.

1 week ago

I am filing this complaint against BetFriday regarding a withdrawal of **43,750 NOK** that I have been trying to receive for two weeks++.

I have completed the KYC verification process, and as far as I can tell, everything is in order. The only issue seems to be the additional documentation they require to verify ownership of the cryptocurrency used to make my deposit.

I understand that casinos have verification procedures and that they may need to request additional documents. I have no problem cooperating with legitimate verification requirements. However, BetFriday's handling of my case has become extremely frustrating and unacceptable.

Here is what keeps happening:

- BetFriday requests proof of ownership of the cryptocurrency deposit.
- I submit the requested documents.
- Their support team apologizes for the delay and assures me that my case will be prioritized.
- Approximately three days later, instead of resolving the issue, they request the exact same documents again.
- I submit the same documents once more, only for the entire process to repeat itself.

This has now been going on for over two weeks. I keep receiving apologies and promises that my case will be prioritized, but nothing actually gets resolved.

My main concern is that BetFriday appears to be making no progress whatsoever with my withdrawal.** If the documents I submitted are insufficient, I expect them to clearly explain what is missing and exactly what additional evidence they require. Repeatedly requesting the same documents without providing a clear explanation or reaching a decision is not a reasonable way to handle a customer's withdrawal.

I have done my part by completing KYC and repeatedly providing the requested documentation. I should not have to go through the same process every few days without receiving a proper explanation.

I would appreciate a clear and final answer rather than another apology and another promise to prioritize my case.

I hope BetFriday will take this complaint seriously and resolve the matter without further unnecessary delays.

Disputed Casino BetFriday Casino

Reason Delayed payment

Amount kr43750

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Centi90

• Norway

1 week ago

I can confirm that I have now received the full withdrawal amount.

The payment was completed before this complaint was published. However, my BetFriday account was also permanently closed.

Although I am disappointed that my account was closed, the withdrawal issue itself has now been resolved.

I therefore kindly ask AskGamblers to mark this complaint as resolved.

Thank you.

BetFriday Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $9,654

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BetFriday Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

BetFriday Casino Complaints

See all complaints for this casino

BetFriday withdrawal pending for over 2 weeks

I've been waiting for BetFriday to process my withdrawal for over two weeks now.

I've submitted my KYC documents and cooperated with their verification process, but my withdrawal remains pending.

Despite contacting customer support several times, I still haven't received my funds or been given a clear timeframe for when the withdrawal will be processed.

I understand that verification procedures can take time, but I believe waiting over two weeks without a clear resolution is unreasonable.

I'm asking AskGamblers to help resolve this delay and get my withdrawal processed as soon as possible.

Resolved

kr220,679

Withdrawal delay and repeated verification requests

Dear AskGamblers Complaints Team,

I am requesting your assistance with a serious issue involving BetFriday, which has repeatedly prevented me from withdrawing my funds despite my full cooperation with their verification process.

For approximately two weeks, I have been trying to verify ownership of my cryptocurrency wallet. Since I use Exodus, a non-custodial wallet, the verification process was more complicated than usual. Nevertheless, I provided the requested information and documentation and did everything I could to prove that I am the legitimate owner of the wallet.

After nearly two weeks, my wallet verification was finally approved. However, instead of being allowed to withdraw my funds, I was informed that my account was subject to an internal security review.

BetFriday has provided no clear explanation of what this review concerns, how long it is expected to take, or when I can expect my withdrawal to be processed. This is particularly frustrating because I have already spent weeks complying with their verification requirements.

I understand that casinos have the right to conduct security checks and comply with their regulatory obligations. However, I believe it is unreasonable to leave a customer without a clear explanation or an estimated timeframe after they have repeatedly provided the requested documentation and successfully completed the verification process.

At this point, the lack of transparency and the repeated delays make me concerned that BetFriday is simply prolonging the process without a clear justification, hoping that I will eventually give up pursuing my funds.

I have acted in good faith throughout this process and have made every effort to cooperate with BetFriday. I am not asking them to bypass legitimate security procedures. I am simply asking them to handle my case fairly, communicate clearly, and allow me to withdraw my funds once all necessary checks have been completed.

I would appreciate AskGamblers’ assistance in resolving this matter. Specifically, I am requesting that BetFriday provide:

* A clear explanation of the current internal security review and whether any further documentation is required from me.

* A reasonable and transparent timeframe for completing the review.

* The release of my funds and the processing of my withdrawal as soon as all legitimate verification requirements have been satisfied.

I hope AskGamblers can help ensure that BetFriday addresses this complaint fairly and provides a concrete resolution rather than leaving me waiting indefinitely.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Aksel

Resolved

kr35,000

Withdrawal Delayed for Over Five Weeks Despite Repeated Follow Ups

I am filing this complaint regarding a withdrawal that has remained unresolved for over one month.

Throughout this period, BetFriday has repeatedly requested source-of-funds documentation, including information and transaction records relating to a deposit of approximately NOK 25,000. I have cooperated with the verification process and submitted extensive documentation in response to their requests.

Despite this, I have repeatedly received generic responses stating that my case has been escalated internally and is under review. On several occasions, I have been asked for the same or very similar documentation again. I have also been informed that I would receive an update by a specific deadline, but the responses have continued to provide no substantive information about the status of my withdrawal or what remains outstanding.

Most recently, BetFriday stated that I would receive an update on Monday or, at the latest, by the end of the following week. When I followed up, I was again told that there were no new updates to share.

I understand that operators must conduct appropriate verification checks. However, I have cooperated throughout the process, and I am concerned about the prolonged delay and the lack of transparency regarding what is preventing my withdrawal from being processed.

**I am requesting that BetFriday provide a clear explanation of the current status of my withdrawal, identify any specific outstanding verification requirements, and complete the verification process and release my funds if all requirements have been met.**

I can provide the relevant correspondence, withdrawal details, and copies of the documentation submitted during the verification process.

Resolved

kr90,000

Delaying verification and payment

Ongoing verification process with Betfriday. Approximately 6000 usd pending withdrawal.

They keep saying they are reviewing my documents and will head back to me as soon as they have new information.

Now over one week since I sent in documents they do not have any new information regarding the verification or the pending withdrawal.

Let me know if you need any additional information! Thanks

Resolved

$6,000