Ag Awards

Betfair Casino - Immediate account closure after I won 34,000 EUR

Complaint Info
Disputed casino Betfair Casino
Reason Account closure
Amount € 34000
Posted on July 15, 2014

I saw the new exclusive Betfair bonus at Askgamblers (200% up to 350) but Betfair told me it is a new bonus and that they are not able to credit the bonus yet. I managed to receive the high roller bonus, played slots and at the minute I won 34K they closed the account and asked for documents.

I sent digital photos of my ID and Passport but they insist to keep my account closed for investigation.

This casino close an account right after you win big and it looks like they are looking for excuses not to pay and I can see online it is not the first time they do such things.

Posted on November 1, 2013

Betfair reopen the account, there are still some tech issues but I guess everything is ok and I will sort it with support

Posted on November 3, 2013

Dear @toutou77,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on November 4, 2013

Yes , solved.

Posted on November 4, 2013

Glad to hear your problems have been solved!

Simon < surname removed >

Head of Casino Affiliation

< email removed >

Posted on December 4, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Betfair Casino Complaints

  • 17 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 4,541 USD avg amount

Have trouble with Betfair Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy