You are about to go to the simplified Italian version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
You are about to go to the simplified German version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?

Betfair Casino - Took away $236 from my account without any further information

UNRESOLVED
bacieats Philippines
posted on October 28, 2017.

I asked Betfair for a withdrawal of $236 on 3/10/2017 (remaining balance of funds in my account). Without any warning, Betfair closed my account and I have no access to my account nor my money.

I repeatedly asked their Customer Service through email and chat but the only response I got was that:

This decision has been made by the Account Security department on business grounds and in line with our terms and conditions.

In accordance with paragraph 7 of our terms and conditions (suspension or termination), we have the right to suspend or terminate an account at our discretion if we suspect any suspicious activity while using any of the products offered on the Betfair website.

I believe Betfair is accusing me of suspicious activity. I don't know what it is because I did not get any response when asked.

posted on October 31, 2017.

Good afternoon,

Kindly be advised that if a decision has been made by the Account Security, then that decision would be final. Having said this, we will happily take another look into your query for you just to confirm.

Seeing as this is an account related query, we are unable to discuss any details on a public forum such as this, so we ask you to kindly get in touch with us via one of the following options:

- Twitter - @BetfairCS
- Facebook

Kindly refer the team to your AskGamblers username and they will be ready to assist.

Regards,
Luke

bacieats Philippines
posted on October 31, 2017.

I am asking that the money be returned to me. Would Betfair have a problem with returning the money in my account?

posted on October 31, 2017.

Kindly be advised that Betfair will not withhold any customer's funds without appropriate justification. Feel free to get in touch with us via the aforementioned channels for final confirmation regarding your account status.

Regards,
Luke

bacieats Philippines
posted on November 2, 2017.

What are the justifications? Betfair is not hitting profit targets? Is that a justification?

posted on November 2, 2017.

We've managed to look into this further for you and can confirm that your account status will remain the same. Please take note that you are within your rights to take your complaint further using external sources. Kindly visit the following link should you wish to open a case with IBAS: http:/­­/w­w­w.i­­bas­­-u­k.com/

Regards,
Luke

bacieats Philippines
posted on November 4, 2017.

Why would I contact a regulator who is funded by bookmakers? What do you think the result of that would be?

Betfair, stop stealing money. You're executing a free roll: if the bettor loses, collect. if he/she wins, deny the money.

I wasn't even winning. And you still steal the $236 left in my account?

bacieats Philippines
posted on November 4, 2017.

Please reply to me when you have another reason for stealing the $236 other than Betfair is "enforcing its right to steal money under its Terms and Conditions."

posted on November 4, 2017.

Good afternoon,

IBAS - Independent Betting Adjudication Service - Is an independent body specifically setup to assist customers that cannot come to a resolution over a dispute.

We can reconfirm that we are confident with our position and will take no further action. It is entirely up to you to proceed as you see fit.

Regards,
Luke

bacieats Philippines
posted on November 7, 2017.

So whats the reason behind your strong position?