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Betfair Casino doesn't ant to pay me

Complaint Info
Disputed casino Betfair Casino
Reason Verification issues
Posted on May 16, 2014

Dear Askgamblers!

On Monday I started to play at betfair.com and finally won about 750 GBR.

I used my credit card for deposit and after returning my initial deposit decided to withdraw winnings to a new card. I registered it with a small deposit and requested a second withdrawal.

On the next day I got mail from Betfair that my account was temporarily suspended as part of their standard verification procedures. I just wonder why they started to verify my identity after the first successful withdrawal and sent them all they wanted.

And then a nightmare started. In order for my account to be reopened they need me to send them in a screen shot of me holding each of my documents.

As verification team explains they want to confirm if these documents have not been stolen to ensure that my details are not being used by an external party.

I don't want to pass through this humiliating verification check. They didn't care so much about my identity when I made deposits and returned it back. Seems like they look for a reason to avoid paying me.

I'd like to ask Askgamlers to help to resolve this conflict in a more respectful way. Finally I want my 749 pounds to be paid to my new card and my account may remain closed.

Kind regards, Shireen

Posted on February 3, 2014

Betfair are dedicated to providing maximum protection for all our clients. This sometime will result in minor inconvenience to users, however this is better than exposing our clients to the risk of other fraudulent users trying to access their money.

In this particular case, due to concerns with the legitimacy of these documents our investigation team required additional proof; hence why we asked for the user to send the documents in this format.

Betfair will continue to treat the identities of their clients as paramount and will in necessary cases require additional documentation and proof to ensure only correct transactions are processed.

For further information, Shireen is welcome to contact the Betfair KYC team on 0844 871 0000

Posted on February 6, 2014

ear Betfair thanks for replay. I'd like to ask you to provide

exact list of documents you need here.

I don't want to discuss it with your verification team. They change this list everyday.

And by the way what's the problem with my documents?

Betfair Casino Complaints

  • 17 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 4,541 USD avg amount

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