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Betfair Casino - Account closed but withdraw money declined

UNRESOLVED
Complaint Info
Disputed casino Betfair Casino
Reason Missing Funds
Amount £ 1995
Sohail41 United Kingdom Message
Posted on August 31, 2018

Hey i got issue with betfair casino I was deposit £20 and start playing roulette and won £1995 I was contact live chat and give my documents for verification they sed my account is fully verified now I’m able to withdraw my funds I was requested to closed my account permanently as self exclusive and withdraw my money After 2days I check my skrill account I’m not received money yet I was contact live chat my account is closed permanently and I was requested for withdraw remaining funds but it’s been more then 2days still not received my money yet they sed there’s security check on your account we need some documents from you I was sent my documents straight forward after the conversation after one week they replied we need screen shot of your skrill account I was sent it then after few days they emailed again ask holding id photo like selfie I was sent it after few days they again ask new proof of address I was sent it I was contact them via phone ask them what’s going on it’s been two weeks since I’m keep sending my documents you keep asking same documents they sed that’s for verification I sed but my account was already fully verified they sed it’s extra security check I sed I was closed my account here permanently I just need my money that’s it every documents you ask I sent it what you need now they reply wait for the update from our security team finally I get replied my account is closed permanently due to business grounds that’s final decision we refund your initial deposit £20 back in your skrill account I was shocked how that possible I’m not did anything wrong I give my all documents which they ask to me my account was already closed permanently then how they closed twice time same account just for money and give reason business grounds not even tell me what I did wrong why they give my winning I was won with my cash funds I’m not used casino bonus I’m really stress out I was fully cooperate with them they did wrong without any reason given take my all winning I never expect that with them I’m decide take action against them this is really wrong I want my money back £1995

Posted on August 31, 2018

Hello there,

I am sorry to hear about your experience. Unfortunately due to the sensitive nature of the details required from yourself and also the case itself we are unable to resolve this issue via a public platform. In this case I strongly suggest you contact our Customer Services or via social media. Please ensure you are contacting us privately and please do not share any account details publicly.

Contact us: https:­//s­upp­ort.be­tfa­ir.c­om­/ap­p/c­ont­act_us/
Twitter: https:­//t­wit­ter.co­m/B­etf­airCS
Facebook: https:­//w­ww.f­ac­ebo­ok.c­om­/Be­tfair/

Thank you for your cooperation,
Andrea

Sohail41 United Kingdom Message
Posted on September 1, 2018

Dear Betfair Casino
I was contact your Customer services live chat and mention that you was sed contact us privately but still you not give me any reason or any other information only say we transfer your initial deposit and this desicion as a business desicion I don’t understand one thing I’m not use any betfair casino bonus I played own funds and won own funds if I lost that then you never say that now I won and you say we give you your initial deposit back that it where’s my winning money gone I was won all money blackjack and roulette you are clearly doing wrong not even give me answer any question at any stage I want my winning money now

Betfair Casino Complaints

  • 17 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 4,541 USD avg amount

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