Complaint #12 BetAlice Casino

Account closure confiscated winnings amount 60000 HUF

By Daniel S.

5 days ago

Hello AskGamblers Complaints Team,

I would like to submit a formal complaint against BetAlice Casino for unfairly closing my account (registered email: <email address removed>) and confiscating my real money balance of 60,000 HUF.

The transaction ID associated with my canceled withdrawal is 3f482602-f729-4aa1-99cc-5d5ea33361dbd.

I want to clarify that during my session, I manually and formally canceled the active bonus. All the winnings (60,000 HUF) were won afterwards using my own real cash deposit, meaning no bonus terms could have been violated. I requested the payout back to my personal Revolut Visa card, which matches the deposit method.

The casino closed my account without providing valid evidence. If they claim a multi-account or IP violation, it is entirely false. I live in a housing complex with a shared, public Wi-Fi network, which easily explains any IP overlap. I am the sole owner of this account.

Since the casino refused to pay out my legitimate real-money winnings, I am turning to your platform for public arbitration.

Thank you for your support.

Sincerely,

Disputed Casino BetAlice Casino

Reason Declined payment

Amount Ft60000

Discussion

85 hours left for szavadani3 to respond.

BetAlice Casino

• Representative

10 hours ago

Dear Player,

Kindly note that the account has been verified and that manual withdrawal will be completed as soon as possible.

Thank you for your cooperation.

Best regards,

BetAlice Team

szavadani3

• Hungary

10 hours ago

UPDATE:I would like to update my complaint. Today (September 1st), the casino support agent confirmed that my 60,000 HUF manual withdrawal is now officially under "Processing" status (ID: 108200241). The agent verified that all my Revolut bank details are correct and everything is fine with the transaction.A internal reminder has been sent to the Financial Department to speed up the process. I am still waiting for the money to arrive in my Revolut account. I kindly request to keep this complaint OPEN until the funds are successfully received.Thank you for your ongoing support since August 20th!

szavadani3

• Hungary

11 hours ago

URGENT UPDATE: Today, I received confirmation from BetAlice that the Revolut details I submitted for the manual payout have been received under case number 55739259. Customer support informed me that the information has been forwarded to the finance department for verification. I would like to emphasize to both the forum moderators and the casino that I have been waiting for the balance from my unjustly closed account since August 20th (over 10 days). I provided the requested information immediately and in full. Given the extremely long duration of this matter and the unjust account closure, I request that my case be treated as a top priority (SOS) and that the payout be initiated today. A simple Revolut account does not require days of verification. I ask for the moderators' assistance in expediting this matter!

szavadani3

• Hungary

15 hours ago

textDear BetAlice Support, KYC, and Finance Management,

My name is < personal information removed >. I am writing this official request to permanently resolve my ongoing withdrawal case, which has been delayed since August 20.

Following my official complaints submitted to AskGamblers, Casino Guru, and the Anjouan licensing authority, my account was reopened. However, due to an internal system error, I am still blocked from accessing my funds.

I request immediate action on the following two points:

1. KYC VERIFICATION: All my required verification documents (ID, Proof of Address, Credit Card, and Selfie) have been uploaded and are currently "Under Review". Please review and approve my KYC profile immediately.

2. MANUAL WITHDRAWAL: Today, your live chat agent (Kata) officially confirmed that due to a technical error (an incorrect wagering requirement triggered by the system on August 31), my withdrawal button is locked. She confirmed that my case has been forwarded to the Finance Department.

Since I cannot initiate the transfer from my end, the Finance Department must manually debit the 60,000 HUF from my casino balance and send it directly to my payment method.

Please find the attached screenshots proving the system error and the chat confirmation from agent Kata. My public complaints on AskGamblers and Casino Guru will remain active and open until the 60,000 HUF successfully arrives in my bank account.

I expect your official confirmation regarding the KYC approval and the manual bank transfer within 24 hours.

Sincerely,

< full name removed >

BetAlice Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $1,807

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Complaint Status

85h left

Ft60,000

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BetAlice Casino Complaints

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BetAlice Casino Withholding Payment Since The 21st April

Good afternoon.

I hope you are well.

I have two withdrawals pending with Bet Alice one from the 21st April and another from the 22nd April.

The total amount outstanding is €966.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

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Withdrawal delay for more than two weeks

Dear Askgamblers Team,

I am filing a formal complaint against BetAlice Casino for failing to adhere to their own withdrawal timeframes and delaying my total winnings of 3,000 EUR.

Financial Details:

1st withdrawal: 500.00 EUR (requested Jan 30, 2026)

2nd withdrawal: 500.00 EUR (requested Jan 31, 2026)

Remaining balance: 2,000.00 EUR

Daily withdrawal limit: 500.00 EUR

Max. of pending withdrawals: 3

Issue Description:

According to BetAlice Casino’s terms, withdrawals are processed within a maximum of 3 business days. As of today, this period has been exceeded for both pending requests.

Every time I contact Live Support, I receive the same excuses. They apologize and promise that they will "take care of it immediately," yet no progress is made. Since I have a significant balance remaining, the daily withdrawal limit of 500 EUR means I am forced to wait many days to clear my balance. The current delay of the first two installments suggests a tactical move to stall the entire payout process.

Desired outcome:

The immediate approval of the two pending 500 EUR withdrawals and a guarantee that the remaining 2,000 EUR will be processed daily as per their limits without further delays.

Best regards

M. W.

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They have not and refuse to verify my documents, which I emailed to the finance department days ago. They replied and stated that at this time, they do not require my documents.

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So on June 30th, I requested 500, and 24 hours after that, I was able to request 750, and the rest I lost.

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