Complaint #4 Bet7 Casino

Payment pending

By Ladi14

3 years ago

Ladies and Gentlemen

I opened an account on the website www.betseven7.com in my name in June 2021. Now the website is called www.betseven2.com. On June 10th, 2021 I deposited € 1,000 and in a few weeks, my account was unfortunately limited again. €2 max bet per bet.

I didn't want to continue playing with this restriction and requested a payout of €8,559.14 that I had earned over the past few weeks.

This payout was rejected and I was then informed that I can request a maximum of €1000 per payout. Is generally not common, but done. On August 3rd, 2021 I got € 1,000 on my Skrill account. Whereupon I immediately applied for another €1,000.

However, this payment was canceled again. I was informed in the chat that I can only pay out a maximum of €100 per transaction.

When asked why such radical restrictions are suddenly there, the answer was that the company does not have to state the reason. Either I accept it or I don't.

According to the employees, each payout takes a maximum of 72 hours. With almost every payout I had to go into the chat after 72 hours to ask that my payout be carried out.

On August 11th, 2021 I received the first €100 on my Skrill account. And so it went until January 23, 2022.

On November 9th, 2021 I received € 1000. Tried to say more. But this only worked once.

I was paid a total of €4,600.

However, there is still €3,959.14 in my betting account.

Now my account has been set to inactive. I can no longer log in. I was accused of things in the chat that I cannot understand. I photographed everything.

My lawyer sent a letter to betseven (see attachment). Like everything else on this page, the answer was meanness (.... You are not responsible and we should send a LETTER to Curacao....) the next bullshit at its finest. If there is only one email address from this company and it is not responsible, then who?!?!

Maybe you can help me. I got your recommendation from a friend who you have already been able to help with.

Thank you very much

Kind regards

Disputed Casino Bet7 Casino

Reason Declined payment

Amount €3959.14

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear Bet7 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bet7 Casino Complaint Stats

Resolved 0 / 6

Avg. Amount $1,244

Avg. Complaint Duration 6 days

Avg. Response Time 5 days

Bet7 Casino Complaints

See all complaints for this casino

Withdrawal not accepted for 16 days

Hello,

I have been waiting for my withdrawal on Bet7 Casino for 16 days now. I contacted the support team many times, and every single day they keep telling me the same thing: that my withdrawal will be accepted soon and that I just need to wait.

I already waited more than 10 days and then sent 3 emails to the casino, but until today I still have not received any response.

This situation is very frustrating and unacceptable. I would like a clear answer and for my withdrawal to be processed immediately.

Thank you.

Unresolved

€450

Funds taken

Hello

I made deposit 200e Bet7. I play sometime and withdraw 150e. I play more and win. Made 197e withdraw cancelled later.
Now mt balance was 50e. 147 e taken from balance,

I ask for chat , they told me not accept anymore customers my county any longer. They have send me letters to deposite their site
all time. They accept my deposit. Now they dont want pay winnings.

I have take a risk. I want my withdraw done. After this free to close my account if want so.

Unresolved

€197

They debited 73 euros from my account and blocked my account

They debited 73 euros from my account and blocked my account, citing the fact that registration from my country is now prohibited. When I checked in, registration was allowed, I sent all the documents. I have a verified account and if there were problems, I would not have passed the verification. And I was free to play there until that moment how I requested a withdrawal.

They motivate this by the fact that the company’s policy has allegedly changed, which of course was not reported, and now they can only accept players from Portugal.

That is, in essence, these scammers in one moment simply stole all the money from all the accounts of players who were not residents of Portugal.

Common scam. How did they get the license and at the moment they are working on it is unclear.

Unresolved

€73

Delayed payment and blocked from live chat

Made account a week ago and won 1230 euro and I decide to cash out.

So I made withdrawal on 19.05.2023 (970 euro) and was waiting several days till 22.05.23 but no money seen and no information in email why money is not sent.

22.05.23 entered my account again and saw that my withdrawal has been canceled and money is bank in balance. (no email or information sent to me that payment is cancelled or that they need anything from me)

Live chat asked me to send selfie with id and next to pc with Bet7 opened.

Sent requested document and was informed that I can place new payment. So I made on 22.05.23 again new payment.

On 23.05.23 I asked when I could receive payment.

I was informed by Live chat that payment will be done shortly and crypto payment timeframe is up to 24h.

Now is over 24h and no payment is sent to my wallet and they are telling new made up stories why they will not send money.

On top of all that live chat Just banned me from live chat.

See copy/paste from live chat conversation.

Where you can see that I was banned without any real reason, Just to stop me from asking them quation what they do not want to asnwer:

---------

(06:03:58 PM) Thayná: The financial sector said that it will be processed as soon as possible. There is maintenance going on and if they process your withdrawal now, there may be an error. I think it should be resolved tomorrow.

(06:04:09 PM) Diana Gesner: No I will wait on chat

(06:04:32 PM) Diana Gesner: till it will be sent

(06:04:39 PM) Diana Gesner: You think I am that stupid?

(06:04:43 PM) Diana Gesner: first I was waiting 4 days

(06:04:55 PM) Diana Gesner: you canceled my payment without any notification

(06:05:14 PM) Diana Gesner: Today I was told that payment will be soon but up to 24h

(06:05:18 PM) Diana Gesner: that is now

(06:05:46 PM) Diana Gesner: And now you are telling me new storys that you will not send me anything today

(06:05:48 PM) Thayná: Because of your offensive language, I am banning you from chat, you will only have support by email [email protected]

Unresolved

€1,230

Delayed withdrawal due to alleged payment issues

Hello,

Made 250 euro deposit on 9.05.2023. Played several sports events and on 11.05.2023 made a withdrawal of 990 euro worth of BTC to my wallet. Now is 14.05.2023 no BTC received and do not receive any reason why it is not done from live chat. Just that there is a problem and it will be fixed soon.

So I am not sure what to do in this situation.

Unresolved

€990