No answers and no support regarding delayed payment

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

Dear @harakatd,

Are you satisfied with casino's response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

Please see the rules of the promotion. This is not a no deposit bonus. This is a free play which requires a deposit prior to payout. The rules are clearly stated in our terms and conditions. https:­//b­etd­na.c­om­/Terms

25. $100 FP Promotion Rules

I. Players who redeem the $100 Free Play bonus must meet the following requirements before any payouts are processed.
II. One account per household per IP address allowed, player must be a new account holder at BetDNA to receive $100 FP.
III. All player information submitted during registration must be accurate in order for BetDNA to pay winnings, inaccurate data will void bonus.
IV. Straight wagers will count towards rollover requirement.
V. A 10x rollover must be met in order to convert your FP into Real Money $1,000 in action.
VI. To be eligible for a payout the player must make a minimum deposit of $100 within 30 days of accepting the $100 FP promotion.
VII. Player must complete a 5x rollover once minimum deposit is made (Real Money Converted + $100 Min Deposit x 5) before requesting a withdrawal.
VIII. Once player has met both rollover levels, player must provide copy of their ID to verify all the information on his / her BetDNA account is valid.
IX. Maximum real money winnings allowed for this promotion is $200.
X. Players from the following Countries may not participate in the promotion or have a real money account at BetDNA: Costa Rica, Egypt, Indonesia, Macedonia, Malta, Montenegro, Morocco, Nigeria, Pakistan, Serbia, and Ukraine.
XI. Management reserves the right to void this promotion at anytime. All decisions made by the BetDNA management are final.
XII. The $100 Free Play promotion ends May 1st, 2016.

Once the player completes the deposit and rollover a payout may be completed.

We will have our accounting team look into this.