None payment and KYC stalling

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BeonBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear Player and AskGamblers Team,

Following a thorough internal review and verification process, it has been established that the player was found to be operating a duplicate account, identified through multiple security and verification parameters, including IP address matching and account credential correlation. This is strictly prohibited under our Terms and Conditions regarding multi-accounting.

In particular, the following sections of our Terms were breached:

3.1: “You can sign up (register) and use only one Account on the Website.”
3.2: “Only one Account for each household, IP address and computer or device is allowed…”
3.3: “If you sign up or attempt to register more than one Account, we may block or close any or all of your Accounts… All bets placed via duplicate Accounts may be voided, bonuses and winnings cancelled, and any returns, winnings, or bonuses obtained through duplicate accounts will be forfeited.”

As part of the investigation, an additional video verification session was conducted. During this process, the user was unable to successfully complete verification and left the session before it was concluded.

In line with our standard policy, any potential refund would be limited to the total amount deposited. However, after reviewing the account history, it was confirmed that the player had already withdrawn an amount exceeding their total lifetime deposits. Therefore, no remaining balance was eligible for reimbursement.

We consider this matter resolved in accordance with our Terms and Conditions. Should any further clarification be required, we remain available to assist.

Best Regards,

BeOnBet Casino Team

Dear all,

This complaint has been reopened as per BeonBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear BeonBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.