Complaint #4 BeonBet Casino

Beonbet Casino - Beonbet ignored self exclusion request and refund claim

By non-monstro

7 months ago

On April 10, 2025, I sent Casino a written request to self-exclude my account due to gambling addiction. Despite this, my account remained active, and I was able to deposit and lose a total of €3,980 in 61 transactions between April and May 2025.

I filed a formal complaint to Beonbet on May 21, 2025, but I have received no response whatsoever. The casino has also continued to send me marketing offers and bonuses after my exclusion request.

I am requesting that Beonbet refund all deposits made after my self-exclusion request and explain why my account was not closed immediately as required by responsible gaming policies.

Disputed Casino BeonBet Casino

Reason Self-exclusion

Amount €3170

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

non-monstro

5 months ago

I can confirm that I have received the refund of €3,170.

I consider this case resolved and would like to thank the AskGamblers Complaint Team for their support and involvement, which helped bring this matter to a conclusion after a long period of no response from the casino.

Thank you.

AskGamblers

• Support Team

5 months ago

Dear all,

This complaint has been reopened as per BeonBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

6 months ago

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

BeonBet Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $2,134

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

BeonBet Casino Complaints

See all complaints for this casino

None payment and KYC stalling

Good Evening

I’m complaining as the betting company hasn’t paid out there withdrawal of £36,000 to my. My account was fully verified they then asked for further verification and I did a video call on the 11th Of February I’ve heard nothing since the company keeps saying it’s awaiting processing. They keep saying the same thing and don’t give any time frame or guidance.

Resolved

Beonbet Casino Withholding Payment Since 10th December

Hi there.

I hope you are well.

On the 10th December I attempted to withdraw €1811.50 from BeonBet.
The account is fully verified and I have made multiple withdrawals previously.

They later emailed saying I need to re-verify something.
I did - and live chat confirmed this had been accepted - I attach the transcript here.

Between my withdrawal attempt and my subsequent attempt - they have removed Neteller as a withdrawal option.
Live Chat confirmed I could use Ethereum instead - again in the transcript here. I have made both deposits and withdrawals using this method in the past.

Today they emailed saying:
"unavailable payment method - You have selected an unavailable payment method. Please create a new application for the method used to make the last deposits."

Which is of course impossible as they have removed Neteller, which I used to make the most recent deposits.

I have made a formal complaint about this matter.

I attach numerous screenshots as evidence.

Any assistance you could provide in this matter would be greatly appreciated.

Kind regards.

Resolved

€1,812

Withdrawal delayed over a week

I am filing this complaint against BeonBet Casino due to unresolved issues regarding my withdrawal and the lack of adequate support.

I requested a withdrawal of 1000€ on 7th July, which was confirmed by the casino. However, as of today, I have not received the funds. Despite multiple attempts to contact their support via live chat and email, I have received either no response or generic replies that do not address the issue.

My account is fully verified, and I have complied with all terms and conditions. There has been no explanation for the delay, and the lack of transparency and communication is extremely frustrating.

They even requested proof of deposits via email, which i sent right after.

I request AskGamblers to kindly intervene and assist in resolving this issue. I simply want what I am rightfully owed.

Total balance owed: 2300€

Resolved

€2,300