Complaint #6 BeonBet Casino

Beonbet Casino Withholding Payment Since 10th December

By Sleepy11

5 months ago

Message on forum

Hi there.

I hope you are well.

On the 10th December I attempted to withdraw €1811.50 from BeonBet.
The account is fully verified and I have made multiple withdrawals previously.

They later emailed saying I need to re-verify something.
I did - and live chat confirmed this had been accepted - I attach the transcript here.

Between my withdrawal attempt and my subsequent attempt - they have removed Neteller as a withdrawal option.
Live Chat confirmed I could use Ethereum instead - again in the transcript here. I have made both deposits and withdrawals using this method in the past.

Today they emailed saying:
"unavailable payment method - You have selected an unavailable payment method. Please create a new application for the method used to make the last deposits."

Which is of course impossible as they have removed Neteller, which I used to make the most recent deposits.

I have made a formal complaint about this matter.

I attach numerous screenshots as evidence.

Any assistance you could provide in this matter would be greatly appreciated.

Kind regards.

Disputed Casino BeonBet Casino

Reason Delayed payment

Amount €1811.5

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sleepy11

• Portugal

5 months ago

Hi there.

I hope you are well.

I can confirm I have now received all of the funds.

Thank you for all of your help with this matter.

Kind regards.

AskGamblers

• Support Team

5 months ago

Dear @Sleepy11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BeonBet Casino

• Representative

5 months ago

Dear Player and AskGamblers Team,

We would like to clarify that the withdrawals in question were successfully approved on December 18.

Please accept our sincere apologies for the delay and for the initial miscommunication during the first attempts to process these requests. We understand the inconvenience this may have caused and regret any confusion on our part.

Following this matter, we conducted a thorough internal investigation to identify the cause of the issue and to ensure that similar situations will not occur in the future. Appropriate measures have been taken to improve our processes and communication.

Thank you for your patience and understanding. Should you require any additional information, please do not hesitate to contact us.

Kind regards,
Beonbet Casino Team

BeonBet Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $2,134

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

BeonBet Casino Complaints

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None payment and KYC stalling

Good Evening

I’m complaining as the betting company hasn’t paid out there withdrawal of £36,000 to my. My account was fully verified they then asked for further verification and I did a video call on the 11th Of February I’ve heard nothing since the company keeps saying it’s awaiting processing. They keep saying the same thing and don’t give any time frame or guidance.

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Beonbet Casino - Beonbet ignored self exclusion request and refund claim

On April 10, 2025, I sent Casino a written request to self-exclude my account due to gambling addiction. Despite this, my account remained active, and I was able to deposit and lose a total of €3,980 in 61 transactions between April and May 2025.

I filed a formal complaint to Beonbet on May 21, 2025, but I have received no response whatsoever. The casino has also continued to send me marketing offers and bonuses after my exclusion request.

I am requesting that Beonbet refund all deposits made after my self-exclusion request and explain why my account was not closed immediately as required by responsible gaming policies.

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Withdrawal delayed over a week

I am filing this complaint against BeonBet Casino due to unresolved issues regarding my withdrawal and the lack of adequate support.

I requested a withdrawal of 1000€ on 7th July, which was confirmed by the casino. However, as of today, I have not received the funds. Despite multiple attempts to contact their support via live chat and email, I have received either no response or generic replies that do not address the issue.

My account is fully verified, and I have complied with all terms and conditions. There has been no explanation for the delay, and the lack of transparency and communication is extremely frustrating.

They even requested proof of deposits via email, which i sent right after.

I request AskGamblers to kindly intervene and assist in resolving this issue. I simply want what I am rightfully owed.

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