Complaint #219 Planet 7 Casino

Payment delayed for well over a month!

By Sabrina

9 years ago

Message on forum

Mid May I Cashed out $550 , I sent in All Verification . My withdrawal was Manager Approved. After that , I have had to Contact Casino each time. Was Told it was being escalated & my account was being sent to " Ally" . I've sent her many Emails and only got 1 email from her , in which she only wanted to know which "Casino" I needed help with ?? ( if my account was sent to her , she should Know this ). I replied and gave her the info and waited a few days , then I've sent 2 more emails to "Ally" and she has never replied to Any of them. I really like the casino , but I'm starting to kinda see it's going to be a issue getting paid and the Check actually going thru deposit. The day I won the $550 , I made a deposit with NO Bonus . Soo there should not be any kind of Play thru Requirements . I just want the money I won in a timely manner , which is way over due . I've tried "Chat" & "Calling" It has got me No where but excuses about delays week after week.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $550

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sabrina3939

• 4 reviews

9 years ago

Hello, I did receive the check yesterday . Yay !! Today I will go to the Bank and Deposit it . Thank you Tawni I appreciate your help very much. Thank you AskGamblers for being here and the Forum that you provide, it is reassuring to have a place to go to when issues arrive. You may close this complaint .

If there are any problems with Deposit or Check Clearing at Bank I will contact Planet7 first , if it can't be resolved then I will be Back 😜👍 . Although I don't anticipate any issues further with this. Thanks everyone!!
Sincerely,
Sabrina

Planet 7 Casino

• Representative

9 years ago

Hi Sabrina--

Not to worry, as you're likely well aware now. ;-)

Silver Oak is part of our umbrella company and for whatever reason, the email went out as such. I've looked at your tracking and I do see that your payment was delivered today, so I think things should be great from here.

I hope you have a wonderful holiday weekend,

Tawni

Sabrina3939

• 4 reviews

9 years ago

Update ; For AskGamblers and other Players . I did recieve a Email with Fedex Tracking Late Wednesday afternoon. The FedEx tracking is showing its supposed to be delivered by 12pm Thursday June 30th. I Believe in being upfront and Honest . I am a bit concerned as the Email I received about my Fedex Tracking did Not come from Planet 7 ... It came from a Place called Silver Oaks ??? I have never played at that Casino and didn't even know it existed.? None the less , as long as the check clears at the Bank then I will be Happy . Provided there are No Problems Depositing the Check and it Clearing , I would love to continue playing at Planet 7 . I do hope in the Future IF by some chance I ever win anymore at Planet7 if this delay in payments will still be a issue ??? Anyway I will update if I receive the Check today .
Thanks,
Sabrina

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600

Planet 7 took 5K winnings

I’m a Jupiter VIP at Planet 7.

I check every coupon for terms and conditions.

Planet 7 took my 5K winnings, claiming I played on excluded games.

The terms of this coupon have an excluded games list, and none of the games I played are on it. I will provide a screen recording of the coupon with all the details if needed.

Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

I am worried as my withdrawals keep getting denied and I get no reply to my emails asking why.

I withdrew to my bitcoin address in June and July, four withdrawals. They were all denied and no reason was given.

I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

I won $1745.

I withdrew my withdrawable balance.

A week later, my withdrawal has been denied and my money credited back to me.

There is no communication whatsoever, and I have multiple screenshots to prove that I was screwed by Planet 7.

Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

$100