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BetClic Casino - Been waiting almost 2 weeks for verification!

UNRESOLVED
brita36 Sweden
posted on September 4, 2014.

Hello there Askgamblers i would like ur help in this matter. I am an old woman from sweden who finds it fun too play casino from time to time. Well i won an amount of about 150 euros from Betclic 2 weeks ago. I made an withdrawal and was asked for documents. I send my ID and proof of adress and they accepted it. But then next day when i try too login too my account it says its locked. I contact Betclic via email and get informed that i now have too send another picture with me holding my ID and my face showing which i did. Then next day they tell me they want another document a bank statement with my IBAN etc. So i went down too town and got this done and sended it next day hoping it will now all turn out fine. But still they tell me i will now have too send another adress proof which i did. After sended now about 10 different documents i have been waiting about another 3 days and everytime i have too contact live support too be informed about new details they never send me any emails regarding my documents. I also find the Live support too be very rude and "no caring" toowards me. It feels like they really dont want too send me any money but that i am entiled too. I never had any problems with any other NETENT casino before winning money and always got my identification approved after maximum 24 hours. I really hope this can be solved as quickly as possibile would make me happy !