Complaint #364 Silver Oak Casino

Waiting 4 months, but still no payment

By stacyh8030

8 years ago

Message on forum

I have played at this casino for years and never had an issue. I won about $806.00 back in June that was approved and it shows approved on my account yet its now Nov and I still havent been paid. I have sent numerous emails and received nothing back. I have contacted customer support and every time its the same story that my account has been escalated to the financial department and I should have something soon. I am starting to think I will never get paid. I feel like they are just giving me the run around and the same answers to make me just forget. I also sent them my Bitcoin address back in July but the money still hasnt shown up regardless of it showing it was approved. Each time I do live chat they confirm it was approved and tell me its coming, but its been 4 months already for $806.00! I always played at this casino and was a VIP but I will not play here again until I get paid and if its now normal to take 4 months here for a payout it almost makes sense to go elsewhere.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $806

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

stacyh8030

8 years ago

Thank you for correcting and finally getting me my withdrawal. I️ have received it and appreciate it. I WILL be playing again here .

AskGamblers

• Support Team

8 years ago

Dear @stacyh8030,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

8 years ago

Hi Stacy--

I'm very sorry for the delays and difficulties you've experienced with this.

I'm pleased to inform you that your payment was issued to your Bitcoin wallet, yesterday. ;-)

I wish you all the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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