Payout missing due to miscalculated bet
First of all, I want to say that I have tried internally at BeefCasino. They are referring to a complaints email, where they normally answer within 14 working days. It has now been over 30 days; therefore, I seek help and hope at AskGamblers.
I had six combination bets with a match named Østsiden IL vs Råde IL
This leg was settled as void/return. The match was completed normally with a final result of Råde IL winning 4-0, confirmed by the Norwegian Football Federation's official result source: https://www.fotball.no/fotballdata/kamp/?fiksId=9173910. Every other operator I checked settled this match as a standard win for Råde. There was no postponement, abandonment, rule change, misprint, or odds error.
Support's only explanation was that "the result provided by the provider did not confirm the match outcome" and that this "represents the provider's final assessment," with no ability to manually alter settlement. This is not one of the void conditions listed in their own T&Cs, and no evidence was provided that the data provider actually failed to report a result — the official federation source clearly shows one. I raised this in live chat shortly after settlement and was told it was a "data/results provider issue," but it was never resolved or escalated.
It has now been over 2 months since I did not receive these winnings. The amount disputed is 3000 euros, so for me it is a lot of money.
I hope you at AskGambler will help me with this. My gut feeling about Beef Casino is not good in how they operate in such a serious manner.
Regards,
Even
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