Complaint #7 Beef Casino

Payout missing due to miscalculated bet

By evenlauritzen

2 months ago

First of all, I want to say that I have tried internally at BeefCasino. They are referring to a complaints email, where they normally answer within 14 working days. It has now been over 30 days; therefore, I seek help and hope at AskGamblers.

I had six combination bets with a match named Østsiden IL vs Råde IL

This leg was settled as void/return. The match was completed normally with a final result of Råde IL winning 4-0, confirmed by the Norwegian Football Federation's official result source: https://www.fotball.no/fotballdata/kamp/?fiksId=9173910. Every other operator I checked settled this match as a standard win for Råde. There was no postponement, abandonment, rule change, misprint, or odds error.

Support's only explanation was that "the result provided by the provider did not confirm the match outcome" and that this "represents the provider's final assessment," with no ability to manually alter settlement. This is not one of the void conditions listed in their own T&Cs, and no evidence was provided that the data provider actually failed to report a result — the official federation source clearly shows one. I raised this in live chat shortly after settlement and was told it was a "data/results provider issue," but it was never resolved or escalated.

It has now been over 2 months since I did not receive these winnings. The amount disputed is 3000 euros, so for me it is a lot of money.

I hope you at AskGambler will help me with this. My gut feeling about Beef Casino is not good in how they operate in such a serious manner.

Regards,

Even

Disputed Casino Beef Casino

Reason Wrong calculations

Amount €3000

Discussion

AskGamblers

• Support Team

1 month ago

Dear Beef Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

evenlauritzen

1 month ago

I have tried to contact them again on mail, but then they say "we dont understand, we are not allowed to follow links", so you who are the representative of beef has to answer here or email me at < email removed >.

AskGamblers

• Support Team

1 month ago

Dear Beef Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Beef Casino

• Representative

1 month ago

Hello dear player
please share an email of your account in personal messages so we can help you

Beef Casino Complaint Stats

Resolved 2 / 5

Avg. Amount $2,674

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

Beef Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 2 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Beef Casino Complaints

See all complaints for this casino

Unjustified Withdrawal Delay

To the Complaints Team,

I am lodging a formal complaint against beef.casino (operated by GALAKTIKA N.V., License No: OGL/2024/169/0146) regarding an unjustified delay of my withdrawal request and misleading communications from their support team.

Event Timeline & Issues:
1. I submitted a withdrawal request which was subsequently rejected.
2. Customer support informed me that my account was under routine review for up to 72 hours.
3. After the 72-hour period, support confirmed that the investigation was completed and that I could proceed with submitting a new withdrawal request.
4. Upon submitting a new withdrawal request, it was blocked once again.
5. When I contacted live chat, I was informed—without any clear explanation or cause—that my account is now placed under a secondary investigation lasting up to 31 calendar days.

Complaint Points:
- Contradictory Information: The operator explicitly stated the review was finalized, only to impose a new 31-day block immediately after a new withdrawal request was placed.
- Lack of Transparency: No valid reasoning, breach notification, or documentation request was provided for this excessive 31-day delay.
- Unfair Delay Tactics: Moving the review timeline indefinitely after confirming completion violates standard player protection and fair gaming principles.

I request the platform's intervention to require beef.casino to provide immediate resolution and process my pending payout without holding funds under arbitrary extensions.

Attachments: Live chat transcripts showing the initial 72-hour review confirmation, the statement that review was completed, and the subsequent 31-day delay notification.

Kind regards.

Unresolved

$621

Withdrawal of USD9347 Rejected Repeatedly Despite Full Verification

Since July 15, 2026, my withdrawal request in the amount of $9,347 has remained unprocessed.

I have repeatedly waited for 30 days, only for my withdrawal request to be rejected without any explanation or valid reason. I have completed all required verification procedures and fully cooperated with the casino’s requests.

I have provided a large number of documents and photographs for verification, including various types of selfies (with a handwritten note and alternative identification documents), as well as a contract with my mobile operator confirming ownership of my phone number, among other documents.

My account has been fully verified, and I have complied with all verification requirements requested by the casino. Despite this, my withdrawal continues to be rejected without a clear explanation, and I am unable to receive my funds.

I am therefore asking the AskGamblers team to objectively review this case, investigate the reasons behind these repeated rejections, and assist me in resolving this matter so that my legitimate funds can be released.

I would greatly appreciate your assistance and hope that this issue can finally be resolved fairly and transparently.

Unresolved

$9,347

Withdrawal pending for 1850 EUR

Hello,

I would like to file a complaint against Beef Casino regarding a delayed withdrawal and unjustified account restriction.

On April 18, 2026, I requested a withdrawal of €1850. Since then, the withdrawal has remained in “pending” status without any progress.

Immediately after submitting the withdrawal request, I contacted support to ask if any additional documents were required. I was clearly informed that no additional documents were needed and that the request would be reviewed within approximately 2 hours.

However, after this time passed, there was still no update. The next day, I contacted support again and was told that the timeframe had suddenly changed to up to 72 hours, without any clear explanation.

Despite this, my account was then blocked due to “additional verification.”

I would like to emphasize the following:
- This is my first withdrawal request
- I have made multiple deposits prior to this (around 10 deposits)
- I have fully verified my account
- I have provided all required documents, including ID and payment method verification
- I did NOT use any bonus when generating these winnings

Most importantly, the casino has not requested any additional documents from me at any point.

This raises serious concerns because:
- My withdrawal is being delayed without a clear reason
- My account has been blocked without proper explanation
- The casino claims “additional verification” but provides no details and no timeframe

I am currently unable to access my account and my funds remain unpaid.

I kindly request the casino to:
1. Explain what exactly is being verified
2. Provide a clear timeframe for completion
3. Process my withdrawal without further delay

At this moment, I am still waiting without any transparency.

Thank you.

Resolved

Withdrawal not processed and account blocked i need help

Hello,

My account is fully verified, and my withdrawal has been pending for 10 days.

Can you please tell me exactly what is causing the delay and when the withdrawal will be processed?

My account was blocked right after the withdrawal request. I can't contact support cause they dont answer my email, and I can't recover my account.

I want some clarification.

Thank you.

Resolved