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My withdrowal with Barz has not been paid


On the 2nd July I withdrew £8000 perfectly legitimate win on slots. I was told that this would take between 2-5 days to hit my account. I have emails stating the withdrawal is accepted. By day 5 nothing is there. I then go back to them and they state actually it’s 5-10 days. At day 9 they asked for my bank statement which I sent and they never acknowledged anything about that. I sent them 3 times just to make sure. It’s now day 13 , the people on email don’t respond . Live chat just give you pre made statements around it takes 5-10 days. Also anyone knows a payment doesn’t take 10 days let alone 13.. My account is verified as they have paid smaller amounts. I can provide all the email and chat transcripts where they shift the goalposts. Let’s see if they respond.
Disputed Casino Barz Casino
Amount £8000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
They paid out today. Amazing result, thanks everyone
User name loyalty-level-2
Each day for about a week I chased them and they said send them my bank statement. I did this 5 times and then every time I chase they want record up to the current date and they then say they have 48 hours to respond but of course they the n want another statement.. on Saturday they then said that there was an error on the withdrawal. No evidence of this, no reason given. This was 14 days after I made the withdrawal. It’s now day 16, they claim they will pay it tomorrow. I have a chat transcript with all of this I can send you.
User name

Dear Barz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Barz Casino Complaint Stats

Resolved 2 / 6
Avg. Amount $5,554
Avg. Complaint Duration 6 days
Avg. Response Time 4 days