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Blocking my account for 1300 usd


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By popepl
11 months ago
I played in this bookmaker company, won, lost and at one point they froze my account. I received an email that I needed to send photos with documents, I sent all the photos, then they told me that I would need to make a call to Telegram, they called me, I showed the documents, asked a couple of questions and said wait. A couple of days passed and I wrote them an email asking when they would unfreeze my account. In a reply letter they told me that according to their internal rules the verification takes 60 days!!! But I made more deposits there than there is money in the account at the moment. In fact, they simply froze my money and will wait 60 days or simply appropriate it for themselves. What is happening is outrageous. I can't look at the history of deposits now, but I think I deposited about 1800-1900 usd, and the account currently has 1300 usd. Blocking your players' personal money is outrageous
Disputed Casino Banzai Bet
Amount $1300

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Problem solved, thank you for your help
User name

Dear @popepl,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear popepl!

We checked, you successfully withdrew your funds on June 19.
Can you please tell us if the problem has been resolved?

Best wishes, Banzai Bet.

Banzai Bet Complaint Stats

Resolved 3 / 3
Avg. Amount $634
Avg. Complaint Duration 6 days
Avg. Response Time 2 days