Mark all as read

Settings

Notifications
Casino Complaints

They will rob you


2 days ago
I cashed out $450 on August 1st 2026 I did a kyc verification for the second time and everything approved. On August 2nd I tried to start a redemption for $8,000 and it was prolonged so on the 3rd after me reaching out to them numerous times questioning them I finally get an email saying that they need eight of the cards that I have used to deposit from the very beginning now remind you they only needed my last card that I deposited with for my redemption on the 1st for the $450. Now they want every single card I've ever deposited with from the very very beginning and we all know that cards get misplaced, replaced and bank account change. Now that I'm cashing out a bigger number they're coming up with all these extra rules when I was already kyc verified twice do not play at this casino if you cash out anything over $500 and they will scam the hell out of you! The picture below shows I've been verified
Disputed Casino BankRolla Casino
Amount $1000

Discussion

34 hours left for BankRolla Casino to respond.
User name

Dear BankRolla Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
They stole the $1,000 when they closed my account and when I reached out to them via email about reporting the second profile they stopped answering me all together I paid nearly every day to play here and this is the way they want to handle business after I brought over 30 referrals that I was not rewarded for at all. So now I'm looking into taking them to court there's many other people on Reddit and other forums that have the same complaints so my attorney is looking into a class action so if anybody else has been robbed by this casino I'm sure you can find on Google how to join the class action lawsuit that's going to be against them.
User name loyalty-level-2
Since my last reply they have now closed my account with the explanation that I violated the terms of service by having two accounts but that's not what happened, I logged in with Google and it signed me in with a different email and as soon as I realized what happened I contacted support and told them to erase the second emails profile which was successfully done according to live chat. So not only did they try to make me show proof of every single card I've ever used with bankrolla over the years, which was nine of them and I no longer have some of those bank accounts and some of those cards were virtual cards that you can have the number changed often and I did that to protect myself while gambling. But they didn't need that when they cash me out $450 on July 31st. It's only when I tried to redeem $1,000 is when they needed verification of every single card of ever used over the years and then when that didn't work they came up with the second profile which was reported 2 minutes after it happened and was supposedly deleted by them. This casino will rob you they are scammers and I was a VIP player and had a VIP manager on telegram and they never asked for additional verification after the second kyc verification that I did it's all just bad business practices used by them to not pay their paying customers.
User name loyalty-level-2
That was supposed to say $1,000 not $8,000

BankRolla Casino Complaint Stats

Resolved 0 / 1
Avg. Amount $7,000
Avg. Complaint Duration 4 days
Avg. Response Time 4 days

BankRolla Casino Complaints

See all complaints for this casino