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Approved withdrawals still not paid!


9 years ago
Hi Friends,
I am writing again in regards to Palace of Chance; they have approved two of my withdrawals, one in the amount of $727 on May 10th, and the other in the amount of $300 on May 18th (the bonuses have already been deducted.) I have still not received any of the checks, however, and it has been well over the expected 5 to 10 working day wait for Federal Express Check delivery...I realize that they have asked me to "please be pahtient as their third party payment center is running behind", but I think that allow them two to three weeks to approve and deliver my withdrawals is VERY patient, and these are MY funds! It seems that if I do not register a complaint with you I will not receive my funds at all--and as a VIP player this is not the kind of treatment I would come to expect! Please see if you can get them to pay me my money as soon as possible, as I am awaiting these checks...thank you. Of course they have all of the necessary documents on file necessary to make payment, as I just received a check last week for a previous withdrawal...

Sincerely,

Marjorie T.
Disputed Casino Palace of Chance Casino
Amount $1027

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

User name loyalty-level-2
Hello!
Yes, I have received and deposited the check FINALLY for $1027.00...but I now must start up a NEW complaint, which I shall do today, for the next withdrawal which is now late...this is it for now.

Marjorie T.
928.286.4331
User name
Dear @mtuttle328,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.
User name
Hi Marjorie--

I just checked on this and I do see your tracking came through today. From the tracking I see that your payment was delivered to you, this morning. ;-)

All the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500