Complaint #994 Planet 7 Casino

Approved delayed withdrawals

By Poppy T.

8 years ago

Dear representative for Planet 7 Casino,
I have made 2 withdrawals that have been approved in my account:
1) 09/29/2017 $2,525.00
2) 09/29/2017 $1,125.00

< Information referring to the same type of issue but with another brand within the same casino removed. Please submit a separate complaint. >

Please reply as soon as possible, thanks.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $1125

Discussion

AskGamblers

• Support Team

8 years ago

Based on Planet 7 Casino explanation, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. In case of a disagreement with our decision we recommend player to seek further assistance on the matter from the relevant regulatory body.

Inactive user

8 years ago

Final calculations and manager withdrawal approved as per documents above.

Inactive user

8 years ago

Dear Planet 7 Casino,
I won the slot tournaments 3 times (Please see screenshots):
1. 09/23/2017 $500
2. 09/23/2017 $5,000
3. 09/23/2017 $55

Total winnings from tournaments alone $5,555. That's not included other winnings from other slot games etc.
Anyway, by the time I submitted the withdrawals, the approved withdrawals were as per above statements:
1) 09/29/2017 $2,525.00 (Manager approved withdrawal).
2) 09/29/2017 $1,125.00 (Neteller approved withdrawal).

The approved manager withdrawal has been described as the withdrawal that has been approved by the withdrawal department to be paid (please see one of screenshots below (third screenshot).
And the winning money (prizes) from slot tournaments are added into player's cash balance and are consider cash according to Planet 7 term and conditions (please see screenshots below).
Thanks.

Kind regards,
Poppy Thompson.

AskGamblers

• Support Team

8 years ago

Dear @pythomp,

Please let us know if we may close this complaint as resolved? Please keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you for your cooperation.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Nataniel690 here

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