Complaint #13 Amonbet Casino

Money confiscated

By Martin N.

2 days ago

Dear Askgamblers Complaints Team,

I am writing to request your assistance regarding a serious issue with the online casino Amonbet.

My name is < removed >, and the email address associated with my Amonbet account is < removed and sent to the casino >.

I had a fully verified account with Amonbet. I requested a withdrawal of approximately 220,000 HUF in Dogecoin (DOGE) on Saturday evening, at around 9:00 PM.

Initially, my withdrawal status was “Processing”. I contacted Amonbet’s customer support, and they informed me that my withdrawal was being processed by their financial team and that the funds would be credited once the transaction was confirmed.

However, before I received my withdrawal, Amonbet suddenly disabled my account and confiscated my winnings.

I contacted their customer support several times to ask for an explanation. Their representatives, including Kate, repeatedly informed me that the decision had been made by the casino’s administration and that it could not be changed.

They have not provided me with a specific reason for confiscating my winnings or identified any particular term or condition that I allegedly violated.

I have not knowingly violated any of Amonbet’s terms and conditions. My account was fully verified, and my withdrawal was already being processed before my account was closed.

I believe this decision is unfair and would like to request your assistance in resolving this matter.

My complaint is as follows:

* My account was fully verified.

* My withdrawal of approximately 220,000 HUF in DOGE was already being processed.

* My account was suddenly disabled.

* My winnings were confiscated without a clear explanation.

* Amonbet’s customer support has refused to reconsider the decision.

I kindly request that AskGamblers investigate this case and help me obtain a fair resolution.

I would like Amonbet to provide a clear explanation of the reason for confiscating my winnings and, if no valid reason exists, return my 220,000 HUF.

I can provide screenshots of my withdrawal status, verification confirmation, and the complete correspondence with Amonbet’s customer support.

Thank you for your time and assistance. I sincerely hope you can help me resolve this issue and at least get my money back.

Kind regards,

Casino: Amonbet

Disputed amount: Approximately 220,000 HUF

Withdrawal method: Dogecoin (DOGE)

Disputed Casino Amonbet Casino

Reason Refund declined

Amount Ft220000

Discussion

45 hours left for Amonbet Casino to respond.

There are no replies at the moment.

Amonbet Casino Complaint Stats

Resolved 0 / 3

Avg. Amount $4,503

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Complaint Status

Chart Pointer

45h left

Ft220,000

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Amonbet Casino Complaints

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Confiscated my 1365 USDT balance over unspecified related projects

Dear AskGamblers Team,

I would like to submit a complaint against Amonbet Casino about my canceled 1365 USDT withdrawal, voided balance, and disabled account.

Amonbet canceled my 1365 USDT withdrawal, voided my balance, and disabled my account, claiming "abusive behavior" and activity on unspecified "related projects." I deny breaching their (or any other site's) Terms and Conditions. I asked them to explain exactly what they are accusing me of and what they are basing that accusation on, but they did not reply within 7 days. I am asking for my balance to be reinstated and my winnings to be paid.

On 30 March 2026, I made my second deposit of 1000 USDT at Amonbet and used their second deposit bonus. I completed the wagering requirements on bonus-eligible slots and then requested a withdrawal of 1365 USDT. I was also asked to complete KYC, which I did.

On 9 April 2026, Amonbet sent me the following email:

"Your cash-out request of 1365.0 USDT was canceled.

Following a comprehensive review of your account and related activity across projects, we have identified patterns consistent with abusive behavior and violations of our Terms and Conditions.

Under our internal AML policies, we reserve the right to restrict withdrawals, void winnings, and adjust balances where abusive, fraudulent, or otherwise non-compliant activity is identified.

Given the above, your current balance and/or pending withdrawal has been voided. The funds have been offset against previously withdrawn amounts obtained through abusive activity identified on a related project operating under the same license.

This decision has been made in accordance with our Terms and Conditions and is considered final."

In other words, they confiscated my balance over alleged "abusive behavior" connected to an unnamed "related project," relying on unpublished "internal AML policies." I fully dispute this decision. I did not breach Amonbet's (or any other site's) T&C. I did not engage in fraudulent, abusive, or other non-compliant activity.

I also emailed the casino directly and asked them to explain which exact clause of their T&C they rely on, what specific breach they are accusing me of, what "related projects" they are referring to, and what licensing and company details apply to my account. I did not receive any response within 7 days.

I am asking Amonbet to reverse this decision, reinstate my 1365 USDT balance, and pay my winnings in full. If they believe they have the right to withhold any amount, they should clearly explain the basis for that and provide the information requested above.

I would appreciate AskGamblers' help in getting a proper response and a resolution from the casino.

Thank you for your help.

Best regards,
Manfred

Balance from 10000 went to 989 EUR

Made registration 03.02.2026, then deposited 1000 euros. Received a welcome bonus of 1000 euros.

With some deposit fees, I had a balance of about 1980.

Made a wager. The balance in total was about 10100 euros after the wager was completed.

All photos that are asked for verification are uploaded.

Casino confiscated all winnings in result, I gave 989 euros.

Ask you for help.

Amonbet withdrawal delayed for 69000 HUF

I am filing a formal complaint against Amonbet regarding my withdrawal of 69,000 HUF. I have been waiting for several days, and the request is still "Pending."
I have played with my own deposited funds (no bonuses), and I have met the x1 wagering requirement. This was explicitly confirmed by their live support agent, Natasha, on December 30th. Despite this official confirmation and my account being fully verified, the finance team has not approved the payment.
When I contacted support again today, agent Jovan provided only template responses about "standard procedures" and mentioned a 7-business-day timeframe, which contradicts the earlier confirmation that everything is already in order. My emails to their support department remain unanswered. I believe the casino is intentionally neglecting my request. I am asking AskGamblers to help me receive my funds.