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QueenVegas Casino - Bitcoin deposit still not credited to account

RESOLVED
Complaint Info
Disputed casino QueenVegas Casino
Reason Amount not credited
Amount BTC 0.001187
Posted on June 11, 2018

Hi , I need help because I have made a deposit on queenvegas and it hasnt been credited to my account. I have paid in bitcoin , the blockchain is saying that the payment is confirmed but i dont have anything in my queenvegas account ...I have all the proofs avaible , I have tried to speak to their customer support for the whole day and they won't reply ... I dont know ehat to do anymore !

Posted on June 11, 2018

Hi Carllem

we will investigate and reply asap here to you

thanks

QueenVegas Team

AskGamblers
Posted on June 14, 2018

Dear QueenVegas Casino,

Please let us know if there's some update regarding this case.

Posted on June 17, 2018

Hi Askgambler

the player should have his money back !

AskGamblers
Posted on June 18, 2018

Dear @Carllem,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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