Ag Awards

Royal Ace Casino - Account closed

Complaint Info
Disputed casino Royal Ace Casino
Reason Declined payment
Amount $ 2500
Posted on July 16, 2014

I deposited a total of 2500 at the casino. I was playing with a bonus. And my balance was at 8500. My account was closed and I cannot loggin.

Customer service said I will be refunded my deposit of 2500 but I have never received it back.

They won't let me continue to play... I could continue to play with my 8500 and finish the wagering requirements

Posted on September 22, 2011

Hello and thank you for your message. We are looking into the details of this posting to see why this has happened. We will report back as soon as the details have been sorted out.

Royal Ace

Posted on September 26, 2011

no update received yet

Posted on September 28, 2011


$2500 was sent to "NGAI" via Moneybookers about two days ago.

Thank you,

Royal Ace Team

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