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LeoVegas Casino - Account blocked after recent successful verification and major deposits

UNRESOLVED
Dave811 United Kingdom
posted on July 16, 2018.

I have been a long term customer of Leo Vegas and would say I am or am 1 of their biggest depositors over the last year. My account was recently verified which was not easy as i had to prove wages from different companies I own, shareholding and valuations of different companies, recent sales of business, winnings from other online gaming sites and a whole load of other awkward info which allows me to deposit huge sums. I was verified and rewarded £5000 real money and £5000 bonus money for doing so. That’s the size player that I am. I recently received an e-mail out the blue after depositing 10s of thousands of pounds saying my account had been blocked for 7 days due to responsible gambling. The 7 days was up around a month ago so I tried to get into my account. It was still blocked. After weeks of calling every day and sending e-mails I got a response asking me to verify that I take money from a certain company that I am a major shareholder in. I had already made them aware in the first verification that I do not take money directly from this company and that I take money from a smaller management company that invoices my larger company for management services. They will not e-mail me back and the people I was in contact with every day (the vip team) have not been in contact with me once since the initial 7 day break was put on. I have deposited huge amounts of money with Leo Vegas, even after they removed a game that I had wagered over £3,000,000 on (Cleopatra Plus). I have now no way of getting an answer from anybody as the important people are not customer talking and am not getting any reply. It feels like they have basically said thanks for the few hundred thousand pounds, now we’re going to just lock you off with no explanation and frustrate the hell out of you because there’s nothing you can do about it. Basically bully you. Please advise as to what steps I can make to get a response and fight back against my completely unfair and unjust treatment. I have plenty of evidence of correspondence with many people wishin the vip and support team and also proof of my initial verification that can’t be more than 2-3 months ago

posted on July 18, 2018.

Hello Dave811,

Thank you for taking the time to leave this very detailed review.

From what I understand from the review that you have created, it seems that this would be an ongoing case with the verifications team, we would kindly ask you to refer back to any communication that you have had with this team recently.

Unfortunately, as this is a public forum I have no access to specific account details. I would ask you to kindly respond to any communication that you have had with the team and we can respond accordingly.

We look forward to hearing from you in due course.

AskGamblers
posted on July 21, 2018.

Dear @Dave811,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Dave811 United Kingdom
posted on July 26, 2018.

My issue has not been sorted yet with Leo Vegas and is obvious now that it can’t me sorted as they are asking me for things I cannot get but surely they would of needed these things to verify me a month ago as well. They are treating me in a disgusting manner and I now have no option but to somehow get in touch with a legal team who will look into my case. Is there any company you could recommend

LeoVegas Casino complaints

  • 83 of 93 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 3,644 USD avg amount

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