Complaint #235 Silver Oak Casino

Withdrawal voided with no explanation

By Tony P.

9 years ago

Message on forum

Account balance. Had 770 according to account to with draw. Made two withdrawals one for 170 and another for 600. Got denied, but ended up getting approved for 200. Every time you contact casino a different story is giving about why it was denied. Today I asked about remaining 570 and was told it got voided. Why does it say you have a certain amount to withdraw but you cannot even after you finish meeting the expect amount needed to be able to make a withdrawal? So far it seems like a scam, I should be able to get all of the money available to withdraw.

Disputed Casino Silver Oak Casino

Reason Declined payment

Amount $200

Discussion

AskGamblers

• Support Team

9 years ago

Dear Tony,

Please confirm if you are satisfied with the explanation and details provided by the casino and if you believe the case is solved now. Please keep in mind that in case you fail to provide an update within the given 96-hours available for reply, AskGamblers Complaints Team will consider your complaint as successfully resolved and it will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

9 years ago

Hi Tony--

I've received your tracking and I see that your payment is set to be delivered tomorrow (Friday) by 10:30 AM. ;-)

Again, apologies for the delays with this.

I wish you all the best,

Tawni

AskGamblers

• Support Team

9 years ago

Dear Tony,

Are you satisfied with casino response, can we close this complaint? Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Silver Oak Casino

• Representative

9 years ago

Hi fb_10154246095513808--

I've looked at your account and the issue comes down to understanding terms and conditions.

You used the Players Reward Card which only allows for a 2x max cash-out. This means, you'd only be eligible for a $200 withdrawal. The remains of the monies in your account are voided, as they are non-cashable. You can read the PRC terms, here: https://www.playersrewardscard.com/terms-and-conditions.php

We are honoring the $200 withdrawal, which will go off on Monday. I would expect to see tracking on this no later than Thursday, with delivery of payment the day after receiving tracking.

As soon as tracking becomes available, I'll post an update here.

Have a great weekend,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

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