Complaint #2 96 Casino

Withdrawal delayed over a week

By rynnz1

1 year ago

Good Evening askgamblers,

I'm contacting you regarding a problem i'm having in my withdrawal request with 96 casino.

It's been over a week and it's still pending as "in progress"

Every single day i contacted their live chat and i got the same copy-pasted response every single time, that the payment is being processed and i should receive an email when it does, which never happens.

Withdrawal amount: 6000 BRL
Account balance: 19000 BRL

I would appreciate your help on this matter.

Best Regards.

Disputed Casino 96 Casino

Reason Delayed payment

Amount R$25000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rynnz1

1 year ago

Hello,

I want to confirm 96 casino has paid me. You can close this complaint.

Best Regards.

rynnz1

1 year ago

Small update:

I was able to withdrawal the initial one i requested (6000 BRL) but now the 96 casino doesn't let me proceed to the second request.

Giving out a "System Error" 20 minutes after every single withdrawal request.

The account has 18000 BRL left

Best Regards.

96 Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $2,467

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (215)

96 Casino Complaints

See all complaints for this casino

96 casino will not pay out

I have tried to withdraw money 8-9 times now and they keep canceling my request. I have talked to support several times and they keep telling me that my case are escalated but nothing really happens. They have not given me any reason to why .I was originally given two options to withdraw (krypto or bank transfer both are tried and cancelled. Now support have removed krypto as an option for some reason and I only have bank transfer. My account is verified by the casino and off course my IBAN is correct.

Unresolved

€313