Complaint #1 96 Casino

96 casino will not pay out

By Peekaboo

1 year ago

I have tried to withdraw money 8-9 times now and they keep canceling my request. I have talked to support several times and they keep telling me that my case are escalated but nothing really happens. They have not given me any reason to why .I was originally given two options to withdraw (krypto or bank transfer both are tried and cancelled. Now support have removed krypto as an option for some reason and I only have bank transfer. My account is verified by the casino and off course my IBAN is correct.

Disputed Casino 96 Casino

Reason Declined payment

Amount €313

Discussion

AskGamblers

• Support Team

1 year ago

Dear 96 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Peekaboo

1 year ago

313 euro. Got a mail today from them asking me to try another bank in Norway. They admit to not being able to pay out to Nordea Bank,(scandinavias biggest bank).

AskGamblers

• Support Team

1 year ago

Dear @Peekaboo,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.