Complaint #129 888 UK Casino

Winnings still pending

By Al W.

4 months ago

Message on forum

I gambled around £1000 with 888 Casino.

And finally got a bonus.

And got £1720.29.

I requested to withdraw my winnings straight away.

On the 3rd of July.

It remained pending all weekend. When I went to the live chat, they said it takes one business day to clear. So I waited a few days.

I asked them again, and they said they would investigate and get back to me.

After 10 days of waiting, I asked again on live chat. They claimed they were still investigating and had no answer.

When I asked what the issue was, the guy ended the chat.

All I want is my money paid back.

They were quick to take mine out when I gambled it.

Disputed Casino 888 UK Casino

Reason Delayed payment

Amount £1720.29

Discussion

bowironed

• United Kingdom

3 months ago

Update
I received a email saying that my account is verified and now unblocked.

I’m gubbed from bonuses.
But still no sign of my money yet.

bowironed

• United Kingdom

3 months ago

Hi Team,
Still no response from them at all even though it’s a “priority case” according to the live chat.
And haven’t received the promised email from them.

AskGamblers

• Support Team

3 months ago

Dear 888 UK Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

888 UK Casino Complaint Stats

Resolved 21 / 55

Avg. Amount $8,663

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

888 UK Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 20 out of 48 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 7 days.

888 UK Casino Complaints

See all complaints for this casino

Withdrawal waiting

Submitted a withdrawal of 2.1k and was asked for proof of card. Sent that over but have not had any response in over 10 days. Used the online live chat who said they would expedite the claim but still have not heard a response. When visiting the website it still says in the process of verifying yet it’s still been over 10 days with no information. Also made a formal complaint via email through the website which has not been responded to either

53h left

£2,100

Withdrawal stuck Nothing Gonna hapenned

They stuck my withdrawal from 31 October; they said it's up to 3 working days to be processed, but I had to wait a second weekend; it's the sixth working day and still nothing. Support is horrible like bots because always the same answers,no chance to speak directly with financial team or any manager or something to escalate our problem! I'm frustrated; I contact them three times a day and they still haven't touched my withdrawals to process. Most casinos' withdrawals are instant but they need one year to withdraw!

53h left

Apple pay verification issues

I have £1,312.14 in pending withdrawals for over 2 months. I have been asked to verify that I own the Apple Pay:

“A proof of ownership of your Applepay account (a screenshot of said account), showing your first and last name, date of birth, contact number, email address, Applepay code and linked card ending 5267”.

I have sent over multiple documents trying to show this but there is no such screenshot that Apple provide to show all of this in one screen (that I am aware of).

I have used live support, customer support email and their second opinion email too but now they are not really responding and I’m stuck.

Any ideas to resolve this?

Unresolved

£1,312

Pending withdrawals after 2 months waiting

Hi there I would like to complain about 3 pending withdrawals from 888 casino. I have been on their live chat box 10 times about this. They said the last time I chatted to a human on it that I needed to submit ID and bank statement which I have done now twice. the 1st pending withdrawal was on the 12rh September for £40.00. The second withdrawal was on the 18th September for £30.00. Last withdrawal was the 31st October for £20.15. I stopped playing their games as they had my 2 previous withdrawals pending but thought I will try and see what happens and I deposited £20.00 played for a while and tried to withdraw my eventual £20.15 hoping all withdrawals would come through at the same time. Nothing has come all 3 withdrawals keep saying pending. I am sick to the back teeth with them as contacting them gets me nowhere. They really do not care .They take my money from my card so why do they not return my money to the card. I do not know how to attach files or anything as I need my son to do this for me. Is there any other information I can give you?

My name is < removed >

Unresolved

£90

260 in pending withdrawals

I have £260 in pending withdrawals at 888 Casino that have not been processed.
Breakdown:
£40 pending since 19 October
£200 pending since Friday 24 October
£60 pending since Monday 27 October
On Friday 23 October I was told by live chat that the withdrawals were being re-approved and should be completed within 24 hours. This did not happen.
I have contacted live chat multiple times. Every time I was told the matter had been escalated, but no progress was made and no timeframe was ever given. They processed one £40 withdrawal but left another £40 from the same period stuck in pending, with no explanation.
On 26 October I submitted a formal complaint by email to [email protected]. I have received no acknowledgment, no reference number, and no update whatsoever. Live chat continues to give the same generic “escalated, no update, no timeframe” replies.
My account was previously verified and I have not been asked for any further documents. I even asked if I need to re verify where I been told in live chat there is no need for that

Unresolved

£260

Delay 1688 GBP

On 18th October, I was fortunate enough to win £1688.50 on blackjack.

I didn't accept any bonus. After verifying my details (I deposited via Paysafecard), I was told I could only wire transfer my winnings. I was pretty sure my bank would not accept a wire transfer (banned gambling transactions); however, I tried a £22 payout. As predicted, the payment bounced back to 888casino. I logged into live chat and requested that they not send the remaining £1666.50; however, they sent it.

Now, 9 days later, I am requesting that 888 Casino please contact me via email and confirm that you have received my funds and offer an alternative way to withdraw. Every time I log on to live chat, I am told that my request is with the withdrawal/payments team, and I should be more patient.

I am pleading for my winnings to be sent to me;

I am unable to log into my account since they have blocked my access.

Unresolved

£1,689

Pending 160 withdrawal for weeks

On my first deposit to 888 Casino I have been shafted I think, I have not yet been paid my £160 winnings. The withdrawal has been pending since the 10th, which seems longer than it should be. I'd be very grateful for any assistance you can offer in resolving this. Thank you very much for your help. I wasn't aware 888casino wasnt 100 perfect trustworthy until I come across this website.

Unresolved

£160

Does not pay my withdrawal for over a month

Dear 888 Casino Customer Support Team,

I am writing to formally express my dissatisfaction and frustration regarding the ongoing delay in processing my £4,000 withdrawal, which has now been outstanding for over a month.

Throughout this period, I have contacted your live chat support every day, often multiple times a day, in an attempt to resolve this issue. However, every interaction has resulted in the same response: apologies and confirmation that my case has been escalated to the relevant team. Despite these repeated assurances, I have received no meaningful update, no concrete explanation for the delay, and, most importantly, no resolution.

What concerns me most is the complete uncertainty surrounding the waiting time. Nobody seems able to provide a clear timeframe or confirm when I can realistically expect to receive my money. Being left waiting for more than a month, with no definite answer despite my persistent efforts to obtain one, is completely unacceptable and has seriously undermined my confidence in your service.

I understand that certain checks and procedures may be necessary, but this does not justify leaving a customer waiting indefinitely without transparent communication or a clear explanation of what is causing the delay.

I now expect 888 Casino to treat this matter with the urgency it deserves and provide me a realistic and specific timeframe for when the funds will be released and paid into my account.

Repeated apologies and further escalations without any tangible progress are no longer sufficient. I have been patient and cooperative throughout this process, but I cannot continue to accept vague responses and indefinite waiting times.

Please treat this message as a formal complaint and provide a meaningful written response as soon as possible. If this matter is not resolved promptly, I will consider pursuing the available formal complaint and external dispute resolution procedures.

I look forward to receiving a clear explanation and a concrete resolution, rather than another generic apology.

Kind regards,

Unresolved

£4,000

14 days no payment despite withdrawal request

I have been waiting 2 weeks now for a withdrawal. Some were released before for the lowest amounts; now I have 2x $1,000 requests, and I'm waiting a long time.

I have also jave been temporarily account banned, which is ridiculous.

I have given ID checks; they confirmed they're okay. I have now sent real bank statements they haven't actually asked for yet also.

I wasn't sent an email to say why I'm banned either. I've emailed all relevant teams, and no one is getting g back to me, not even a confirmation of why I have been temporarily banned.

I really need this money for an unexpected financial struggle, and I'm in the dark with 888. Maybe I'm being impatient, true, but 2 weeks is a joke to get my money back.

Please help. Thank you.

Attached is my attempt to email them, and no reply.

Resolved

$2,000

Refusing update on 40000 GBP

I withdrew £40,000 on Monday, submitted documents, and got no reply.

I have texted on live chat; they told me that it's “with the relevant team” and that they've had 0 correspondence with that team.

I expect to know the status of my withdrawals and the timeframe for when this will be resolved, as the back and forth is ridiculous!

If it was just £20/£30, I wouldn't have minded, but it's £40k, not pennies!

Unresolved

£40,000