Complaint #27 888 UK Casino

888 UK Casino

By Kendrewwlee

3 years ago

Hi, I won some money on June 28-29 split between 7 different withdraws.

888 had paid me out before but not higher than 8.7k so I knew that they would take longer than expected which is fair in my opinion as it's a large sum of money.

However a few weeks went by and I followed up with the question of where my withdrawals are, 888 asked me for bank statements I sent them in and everything was completed and approved with an email on July 10th.

More and more weeks go by and the money has still not arrived I then proceed to try to escalate the situation with multiple operators within the following months, each operator escalates the matter and gives me a timeframe of 3-5 business days; now it's been two months and I haven't had one email from any department at all.

I was willing to wait for a few weeks however I feel like the timeframe from when I made my withdrawal is unnecessarily long, which leads me to write this complaint as a last resort.

Hopefully 888 get this to fix this situation, thanks.

Disputed Casino 888 UK Casino

Reason Delayed payment

Amount £9795.99

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

888 UK Casino

• Representative

3 years ago

Hi there,

That's great to hear! It's our pleasure to assist you on this. Have a nice day!

Kind regards,
888 Team

Kendrewwlee

3 years ago

It has been resolved thanks.

AskGamblers

• Support Team

3 years ago

Dear @Kendrewwlee,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

888 UK Casino Complaint Stats

Resolved 21 / 53

Avg. Amount $8,955

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

888 UK Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 20 out of 46 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

888 UK Casino Complaints

See all complaints for this casino

Pending withdrawals after 2 months waiting

Hi there I would like to complain about 3 pending withdrawals from 888 casino. I have been on their live chat box 10 times about this. They said the last time I chatted to a human on it that I needed to submit ID and bank statement which I have done now twice. the 1st pending withdrawal was on the 12rh September for £40.00. The second withdrawal was on the 18th September for £30.00. Last withdrawal was the 31st October for £20.15. I stopped playing their games as they had my 2 previous withdrawals pending but thought I will try and see what happens and I deposited £20.00 played for a while and tried to withdraw my eventual £20.15 hoping all withdrawals would come through at the same time. Nothing has come all 3 withdrawals keep saying pending. I am sick to the back teeth with them as contacting them gets me nowhere. They really do not care .They take my money from my card so why do they not return my money to the card. I do not know how to attach files or anything as I need my son to do this for me. Is there any other information I can give you?

My name is < removed >

0h left

£90

260 in pending withdrawals

I have £260 in pending withdrawals at 888 Casino that have not been processed.
Breakdown:
£40 pending since 19 October
£200 pending since Friday 24 October
£60 pending since Monday 27 October
On Friday 23 October I was told by live chat that the withdrawals were being re-approved and should be completed within 24 hours. This did not happen.
I have contacted live chat multiple times. Every time I was told the matter had been escalated, but no progress was made and no timeframe was ever given. They processed one £40 withdrawal but left another £40 from the same period stuck in pending, with no explanation.
On 26 October I submitted a formal complaint by email to [email protected]. I have received no acknowledgment, no reference number, and no update whatsoever. Live chat continues to give the same generic “escalated, no update, no timeframe” replies.
My account was previously verified and I have not been asked for any further documents. I even asked if I need to re verify where I been told in live chat there is no need for that

Unresolved

£260

Delay 1688 GBP

On 18th October, I was fortunate enough to win £1688.50 on blackjack.

I didn't accept any bonus. After verifying my details (I deposited via Paysafecard), I was told I could only wire transfer my winnings. I was pretty sure my bank would not accept a wire transfer (banned gambling transactions); however, I tried a £22 payout. As predicted, the payment bounced back to 888casino. I logged into live chat and requested that they not send the remaining £1666.50; however, they sent it.

Now, 9 days later, I am requesting that 888 Casino please contact me via email and confirm that you have received my funds and offer an alternative way to withdraw. Every time I log on to live chat, I am told that my request is with the withdrawal/payments team, and I should be more patient.

I am pleading for my winnings to be sent to me;

I am unable to log into my account since they have blocked my access.

Unresolved

£1,689

Pending 160 withdrawal for weeks

On my first deposit to 888 Casino I have been shafted I think, I have not yet been paid my £160 winnings. The withdrawal has been pending since the 10th, which seems longer than it should be. I'd be very grateful for any assistance you can offer in resolving this. Thank you very much for your help. I wasn't aware 888casino wasnt 100 perfect trustworthy until I come across this website.

Unresolved

£160

Does not pay my withdrawal for over a month

Dear 888 Casino Customer Support Team,

I am writing to formally express my dissatisfaction and frustration regarding the ongoing delay in processing my £4,000 withdrawal, which has now been outstanding for over a month.

Throughout this period, I have contacted your live chat support every day, often multiple times a day, in an attempt to resolve this issue. However, every interaction has resulted in the same response: apologies and confirmation that my case has been escalated to the relevant team. Despite these repeated assurances, I have received no meaningful update, no concrete explanation for the delay, and, most importantly, no resolution.

What concerns me most is the complete uncertainty surrounding the waiting time. Nobody seems able to provide a clear timeframe or confirm when I can realistically expect to receive my money. Being left waiting for more than a month, with no definite answer despite my persistent efforts to obtain one, is completely unacceptable and has seriously undermined my confidence in your service.

I understand that certain checks and procedures may be necessary, but this does not justify leaving a customer waiting indefinitely without transparent communication or a clear explanation of what is causing the delay.

I now expect 888 Casino to treat this matter with the urgency it deserves and provide me a realistic and specific timeframe for when the funds will be released and paid into my account.

Repeated apologies and further escalations without any tangible progress are no longer sufficient. I have been patient and cooperative throughout this process, but I cannot continue to accept vague responses and indefinite waiting times.

Please treat this message as a formal complaint and provide a meaningful written response as soon as possible. If this matter is not resolved promptly, I will consider pursuing the available formal complaint and external dispute resolution procedures.

I look forward to receiving a clear explanation and a concrete resolution, rather than another generic apology.

Kind regards,

Unresolved

£4,000

14 days no payment despite withdrawal request

I have been waiting 2 weeks now for a withdrawal. Some were released before for the lowest amounts; now I have 2x $1,000 requests, and I'm waiting a long time.

I have also jave been temporarily account banned, which is ridiculous.

I have given ID checks; they confirmed they're okay. I have now sent real bank statements they haven't actually asked for yet also.

I wasn't sent an email to say why I'm banned either. I've emailed all relevant teams, and no one is getting g back to me, not even a confirmation of why I have been temporarily banned.

I really need this money for an unexpected financial struggle, and I'm in the dark with 888. Maybe I'm being impatient, true, but 2 weeks is a joke to get my money back.

Please help. Thank you.

Attached is my attempt to email them, and no reply.

Resolved

$2,000

Refusing update on 40000 GBP

I withdrew £40,000 on Monday, submitted documents, and got no reply.

I have texted on live chat; they told me that it's “with the relevant team” and that they've had 0 correspondence with that team.

I expect to know the status of my withdrawals and the timeframe for when this will be resolved, as the back and forth is ridiculous!

If it was just £20/£30, I wouldn't have minded, but it's £40k, not pennies!

Unresolved

£40,000

On 08 September 2026 I won some money whilst playing slots on 888

On 08 September 2026 I won some money whilst playing slots on 888. I was nt taking part in any offer. I withdrew £1316 and assumed all was well, 888 usually process the requedt very quickly. But this time it is just constantly showing pending. They have no live chat apart from a useless bot which cannot help.
I have emailed but have had no reply, I have nt had an correspondence from them asking for information. I have no idea what the issue is. I dont know how to resolve this if I cannot contact them.

Unresolved

£1,316

Payment witheld

I won a bet which I tried to withdraw July 21st.

I was then contacted asking to verify my account. I have submitted my driving license, passport and bank statement, in the formats requested as asked by 888. The documents should 100% satisfy the verification needs, they have been accepted by other bookmakers with no issue.

I am being passed pillar to post, I have been asked to submit, and resubmit the documents dozens of times. Sometimes I have been told I need to submit the documents again as they haven't received them which is categorically untrue. Their chat is generic and of no use whatsoever. I keep getting told this has been escalated and will be resolved soon. This is over two weeks ago. 888 have HAPPILY taken bets before, and after this one bet, and have also paid out both before and after this bet.

At this point they are just deliberately withholding my funds and being uncooperative. It is for £185, not a life changing sum of money, but money I could do with.

Unresolved

£185

Owe me 700 GBP

Tried withdrawing on the 19th.

It's been pending for 5 days. This went on, so I messaged them; they said I needed to verify my bank details, which I then did.

Considering my partner and I have been with them for over 5 years and never had a problem before.

So I uploaded a PDF as it was how they wanted it.

They kept asking me how I was feeling today, passing me around, spoke to several agents online, then one said, yes,dont worry, I assure you you will get your winnings, 700 pounds.

This was of the slot machines playing at 3.75 a spin at one point, withdrew, got my confirmation email, still showed as pending 9 days later.,

So I spoke to them again and made it clear I had copied the conversation. The agent then just rudely logged me out of my account, and now it says I'm suspended.

Where's my 700 pounds?

I can't log in or make contact

Unresolved

£700