888 Casino - My withdrawal has been delayed since January 31st

Hi AV015,

We're sorry to hear this. Don't worry we'll make sure to double check your concern. Please send us an email at suppor­t@8­88c­asi­no.com with your username or Support ID so we can check the status of your withdrawal, thanks.

Regards,

888team

Dear 888 Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

For the 4th time, I have provided a valid photo ID (driver's licence) a bank statement, a utility bill and all my banking details.
I thought 3rd time was a charm. Hopefully it will be processed and approved on the 4th attempt.

Hi AV015,

We're happy to inform you that all documents that you recently sent was accepted and passed our verification process. Your withdrawals is being process now and you should receive it soon, thank you for your patience.

Regards,

888team

Hello 888Team,
I'm glad to know that it has finally been accepted and passed the verification process.
Hopefully I won't be asked to provide the very same documents as I have done it 4 times including a void cheque.

However, my transaction status are still under *Awaiting Process* (several withdrawals pending)

Hoping that these will be processed by the end of the day.

Thank you

Hi AV015,

No worries this just mean that your withdrawals are now being process and should be approved soon.

Thanks.

Regards,

888team

Great, I appreciate your prompt reply!

Have a nice day.

Still not being processed after 4th atrempt. I haven't cropped anything, they're pdf files from my bank. Nothing has been cropped but yet I get this message:

Thanks for sending in your documents. 
 
Unfortunately, we can't completely verify your 888casino account because the documents you sent were cropped and not fully visible.

Your bank statement showing bank details such as:
   •     Account Holder's Name:
   •     Bank Name:
   •     Swift Code:
   •     Account Number:
   •     Branch Number (5 Digits):
   •     Institute Number (3 Digits):

Hi AV015.

We sincerely apologize for the inconvenience caused by the rejection of the documents you submitted.

We understand how frustrating this situation must be for you. In order to expedite the resolution process, we kindly suggest that you resend the original files for further review.

Rest assured, we are committed to doing our utmost to resolve this matter as quickly and efficiently as possible, and we appreciate your patience and cooperation in this regard.

Sincerely,
888 Team

Hi 888 Team,

I really don't know anymore, you accept/approve a withdrawal from the 6th of February, but giving me hard time for a withdrawal prior to that transaction (January 31rst).
How could this be a lack of banking details if a withdrawal was approved a week later...
Also, I have provided all the necessary documents numerous times, what else do you need? A fingerprint? I don't understand.
Even my VIP account manager is confused and puzzled. See response below:

Response (15/02/2024 04.45 PM)
Hi Avedis,

Thank you for your email.

Avedis, upon checking your account, I noticed that your withdrawal record showed that your 12,000 has been cancelled again on Feb 10th!

I am as puzzled as you but do hope with the voided cheque you sent in on Feb 15th, they can reprocess your withdrawal.

I have taken and escalated your case to the attention of our manager to take it with the payment Team.

Once I have an update, I will be in touch with you.

Let me know if you still need me to call you today.

Kindest Regards,

Choo
VIP Account Manager

Hi there,

We do apologize for the inconvenience caused to you. I understand that you want to resolve this immediately. Our support team do have specific guidelines for verifying documents. We highly suggest that you send us a clear and uncropped copy of your documents to avoid being rejected. We're asking for your cooperation in this matter. Thank you for your patience and understanding.

Kind regards,
888 Team

I can confirm that it is as clear as it gets, it is a pdf document that my bank has provided.
I can confirm that nothing in this document has been cropped.

FYI, these documents were all approved previously but then 888 keeps asking me for more information,
from invalid bank details with account name, bank name, swift code, account number,branch number , institute number to a void cheque, let's see what's next....
For some reason, we keep extending the status of my transactions for some odd reason and trying to find another reason not to pay out your clients, causing your clients distress and anxiety.

As I mentioned, if my VIP account manager is as confused as myself, then the problem is not on my end, it is with 888.

Hoping to have this resolved asap, as I have 4 pending transactions that are *Awaiting Process* in the total amount of $15,799.59 and another $6,603.05 in my account that I have no idea what to do anymore, do I keep wageri­ng/­sta­kin­g/b­etting if all my winnings are being help for invalid reasons....

It has been over 2 weeks they have been trying to resolve my case by saying "invalid bank details" when I have provided every precious detail to them. Let's see how long they will drag this on....

Hi there,

We understand your frustration and if we have an option to have this resolved right now, we will not hesitate to do it. I can confirm that we have received your documents and is now being checked by our team. We'll send you an update once the documents have been verified. Thanks for your patience and understanding in this matter.

Kind regards,
888 Team

Thank you for your prompt reply.
Hoping to get some positive feedback this time.
I'm out of ideas how I can make things more clear and efficient to get through this.

I'm curious to find out what's next.

Looking forward to hear back from you 888team with some updates.

Thank you

Hi there,

We'll keep you updated via email. Thank you for your patience and understanding in this matter.

Kind regards,
888 Team

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi Askgamblers,

Thanks for keeping in touch.

This complaint should now be tagged as resolved.

@AV015 were you able to received these withdrawals?

Sincerely,
888 Team

Dear @Av015,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Now I can't make a deposit....

Hi there,

Upon checking your account, we can see that you have managed to deposit using your preferred method. If you still need assistance, don't hesitate to contact our live chat support. Thank you.

Kind regards,
888 Team

Yes, it's an ongoing problem.
Been using the same card for the past 4 years, no changes have been made to this card, I have provided a hard physical copy of the front and the back of the card a week ago.
It still won't let me deposit....
Very odd....

This is absurd.
888 has not got back to me with a valid reason of why SUDDENLY my deposits will not get approved.
I must use a different credit card where I have to pay cash advance fees and they won't accept my debit card where I don't have to pay any fees also has been my regular and usual card for as long as I can remember.
They keep blaming my card and state the following:
"Unfortunately, the card issuing bank or the e-payment provider wasn't able to process this deposit. Please contact them directly for more details on why this might have happened. Alternatively, please attempt to submit another deposit using a different card or e-payment account."

Meanwhile, at the same time I am playing other websites such as bet365 and they easily accept my deposit with no hassle.
So clearly the issue is not with my bank and there is no need to communicate with them.
I can provide other screenshots of my deposits from elsewhere.

888 is just giving me a hard time, first they were with my withdrawals and now my deposits...

Dear @Av015,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi AV015,

Are you still having trouble with your transactions?

May I know the payment method / last 4 digit of your card that you're trying to use please?

Sincerely,
888 Team

I have another report from Operation Teams, have this case been closed and taken care of?

My VIP support agent said to disregard the email.
I'm not sure if everything has been settled or not.

Please advise if everything is clear on your end.