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888 Casino - Locked out of account and prevented from withdrawing cash deposit

UNRESOLVED
Complaint Info
Disputed casino 888 Casino
Reason Account closure
Amount £ 1600
Posted on November 7, 2018

I have a verified account having previously sent in my id. Four days ago I made two deposits of £800 to 888casino for a promotion they were running. Whilst playing on the slots my account was frozen and I was automatically logged out. My account has been disabled. I received an email asking me to upload my documents for id verification using the verify me service on the 888casino website. I am unable to do this as I do not have access to the website as they have locked me out. Neither do I have access to live chat as they have locked me out. I sent my documents in to the operations team at 888casino by email. Twice. I have still not had a reply. I am still locked out of my account. My deposit of £1600 is in the hands of 888casino and I have no way to contact them other than by email which they are not responding to. This is a previously verified account and the money is my deposited cash - not bonus money or winnings, but my deposited cash. I am at a loss as to how to proceed.

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