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888 Casino - Delaying my withdrawal

Complaint Info
Disputed casino 888 Casino
Reason Delayed payment
Amount £ 660
aqibfshabir United Kingdom Message
Posted on November 5, 2018

I’ve been an avid gambler for the last few years. Mainly betting on sports bets and doing pretty well. I decided to deposit a short amount on 888casino played and won x10 the amount I started with. I withdrew £300 and a few days later it was in my account.

Fast forward, a week later, I did the same thing and won a lot more, I did the same thing and instead of coming into my account, it never did. Two payments of £210 and £450 have not came into my bank and even after I have verified my account, they are still being ‘processed’. Now, I’ve spoken to the live chat agents but each time they are short with me, taking forever to respond. Not long ago I confronted the agent and he said a supervisor will be in touch but I’ll have to wait many more working days before that will happen.

All I want is my winnings of £660 to go into my account, I have been with many bookmakers who are fast and reliable but 888casino is fast becoming unreliable. I just hope this compliant magically quickens the process and the money can get into my bank.

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