Hello S. Tropitz,
Thank you for sharing your concerns with us.
We have reviewed your account and we can see that you sent an email to the Support team on February 19 requesting to have the account closed. We replied to it on the 20th confirming that your request was completed. On the same 20th, you requested to reactivate your account and asked about the status of your withdrawal. The reactivation was completed on the 21st and once more, a confirmation email was sent to you.
Regarding your withdrawal, we can see that the Operations department sent you an email on the 21st asking you to send some documents to verify your account. We have resend you a copy of the email in the event you did not receive it. Kindly provide the documents as soon as possible, so the process can get started. Once the account is verified, the funds will be released from your account. Please feel free to contact us once you have done so. You can email us at socialmed[email protected]888casino.com
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We remain available if you have any further questions or concerns. Thank you for your time and your membership.